We encourage all residents to recycle their household wastes, which reduces the volume of waste being sent to landfill.
The East Ayrshire Council Cabinet meeting on 12 November 2014 approved our customer charter which details the service you can expect from us and what is expected from you.
Service guide 2018
Our householder collection service (as detailed below) from 2018 comprises a weekly recycling trolley and food collection service; a four weekly garden waste collection service (seasonal) and a three weekly landfill waste collection service.
The service guide issued along with the recycling trolley during 2018 (or for new build properties along with your full set of containers) details how to use the collection services provided.
Recycling trolley
Recycling trolley - a weekly kerbside collection service for paper and card, plastics, cartons, cans and glass. Food waste is collected alongside the recycling trolley.
Making sure the right materials go into the correct containers is important - mixing materials lowers the quality, value and demand for collected materials from our re-processors.
Plastic bags, plastic film such as food wrapping, sweetie papers and crisps bags, can't be recycled and should be placed in the green/grey wheeled bin (landfill waste).
If you use a plastic bag to store materials indoors, it would help us greatly if you could rip the bag open and place the contents into the correct part of the recycling trolley. Ideally, the only filled plastic bags we aim to collect are those used when the trolley compartment is already full. Helping us in this way ensures that the collected materials can be recycled/reused.
Brown bin
Brown bin (or biodegradeable sacks) are for garden waste - operates from March to November
Black and red boxes
Black and red boxes - supplied pre the introduction of the recycling trolley - can be used alongside the recycling trolley for excess materials.
All excess material must be presented in line with the recycling trolley i.e. separated paper and card, or separated plastics/cans or separated glass - they cannot be mixed and placed in the box(es). If you do not have a black or red box, separated materials can be placed in a bag and placed alongside the recycling trolley for uplift
Food waste bins
Food waste bins (small silver caddy for internal use and a larger green external caddy)
Blue bins
Re-used blue bins - from July 2018 blue bins will be reused as garden waste (in place of a brown bin) and landfill waste containers (in place of a green/grey bin). Any blue bin provided for this purpose will be supplied clearly labelled for its intended use.
Blue bins were previously used for paper and card collections. The paper and card collection are now included within the weekly recycling trolley service.
Green bins
Green bins/grey bins (lilac sacks) are for for waste that cannot be recycled - waste which will be sent to landfill.
Where it is not possible to use bins we provide an annual allocation of different coloured sacks which match the bin provision as detailed above.
Where to leave your bins during extreme weather
When high or extreme winds are forecast, residents are advised that the recycling trolley/bins should be placed in as sheltered a position as possible, whilst remaining visible to the collection crews. To assist, and to help ensure your local community remains litter free, please consider the following:
- make sure the lock on the top box of the recycling trolley is secured
- remember your recycling trolley service is weekly, and we will collect excess in either red/black boxes or bags at the next collection - could you manage until next week?
- make sure your waste is fully contained within the recycling trolley/bin and that bin lids are fully closed
- put your recycling trolley/bin out on collection day rather than the night before where you can
- if you can, remove your recycling trolley/bin from the kerbside as soon as it's emptied - if you are at work, can you make arrangements with a neighbour?
- we may leave your recycling trolley/bin flat on the ground or with the top box stacked within the middle box of the recycling trolley when emptied to prevent them blowing over
You can also take excess recyclate to your nearest Recycling Centre or Recycling Point.
When are your bins/recycling trolley collected
Find out your collection days by viewing your recycling calendar
Our assisted collection service
If you are unable to place your bin or box at the kerbside, and there is not an able bodied person living with you, then we can offer an assisted collection service - a pull out service. To find out if you qualify, contact us and an officer will assess your eligibility. If approved, your bins/boxes will be allocated a pull out sticker which highlights your inclusion in the scheme.
Our nappy collection service
A weekly nappy collection service is available to householders. To find out more please contact us.
New build properties
From 1 April 2011, all new houses built in East Ayrshire will incur a charge for the provision of bins/containers/recycling trolleys.
Find out more about bin allocations for new build properties
Replacement or additional containers
Should you need additional or replacement recycling containers please contact us either by phone or online via our reporting form.