Coronavirus (COVID-19)

We’re doing everything we can to protect our workers, protect our residents and ultimately to help save lives. We need you to support us in doing this.

What should I do with my waste if I have COVID-19 symptoms?

Help protect our frontline staff and stop the spread.

If someone in your household has symptoms of coronavirus (COVID-19) please securely store personal waste, including disposable face masks, gloves, cleaning cloths and used tissues, in disposable rubbish bags before collection.

How to dispose safely:

  • double bag the personal waste
  • tie securely and keep separately from other waste
  • put aside for at least 72 hours before placing in your general waste bin

Please do not place any personal waste in your recycling trolley. Failure to observe this request could result in your recycling trolley not being emptied.

Other household waste can be disposed of as normal.

We thank you for your patience and co-operation and know that you will join us in being kind and caring to our waste team workers during this challenging time. We will keep you posted on any further developments on our website, Twitter and  Facebook.

Recycling calendar

View or download your online recycling calendar.

Recycling centres

Recycling centres are open seven days a week by appointment only.

New access gate via John Walker Drive

Residents should access the Western Road recycling centre in Kilmarnock from a new gate via John Walker Drive.

The same recycling and waste disposal will be available; the only change is that residents will now access the centre via John Walker Drive.

Our operatives will access the site from the old gate so the two sides of the site will be entirely separate.

The public area of the site will be secure and a one way system will ensure that you can recycle your waste with as few delays as possible.

Public access to the main reception for Cleaner and Greener Communities Services will remain the same and can be accessed from the gates on Western Road on weekdays.

Using waste businesses

We all probably find ourselves generating even more rubbish than usual at the moment, but please remember it is a criminal offence to dispose of it incorrectly.

Our current waste arrangements are:

  • three weekly bin collections are taking place
  • recycling trolley and food waste bin collections are taking place
  • recycling centres are open. Book your recycling centre appointment online
  • garden waste collections are taking place for permit holders on a four weekly basis
  • the bulky uplift service is operating as normal

If you feel you cannot wait to dispose of your rubbish as above then please be aware that:

  • East Ayrshire Council and Police are aware of a number of illegal waste businesses operating in the area
  • many of these have no licence to remove, transport or dispose of your waste
  • many of these will fly tip your waste
  • this implicates you in a criminal offence if this happens
  • the maximum fine a Court can issue for fly tipping is £40,000
  • a custodial sentence can also be imposed

There are, however, reputable businesses that will take your waste.

You should check if they are authorised before paying and letting them take your waste. The Scottish Environment Protection Agency (SEPA) has a list of reputable carriers that you can check. 

Having a licence does not guarantee they are responsible. You should also ask for:

  • proof of where your waste is to be taken
  • proof of where and when your waste was taken and deposited via receipt
  • reputable waste carriers will be happy to provide all of this information to you

You should also always ask for a price up front and you will often have the right to cancel the job within 14 days. Find out more at consumeradvice.scot.

Zero Waste Scotland

More information from Zero Waste Scotland:

Contact Information

Cleaner Communities
Western Road Depot
Kilmarnock
East Ayrshire
KA3 1LL
Telephone: 01563 554400

Drag your contacts in here.