Coronavirus (COVID-19)

Coronavirus (COVID-19) advice and guidance for current licence holders and new applicants for changes to our Licensing Service.

Impact on licensing services

We would like to reassure customers that we are doing everything we can to reduce the impact of coronavirus (COVID-19) on our ability to deliver services.

We have therefore had to take a number of steps to ensure that we can deliver the Licensing Service while preventing further spread of the virus and protecting both employee and public health.

From Monday 23 March 2020, the reception at Council Headquarters, Kilmarnock was closed, however staff continue to carry out as many of the regular duties as possible, subject to the restrictions set out by the government.

No person to person meetings can currently take place. This includes Street Knowledge Tests that form part of the Taxi/Private Hire Car application process.

Submitting applications

Applications should be submitted by post, by email or submit your application online.

Please ensure that applications are completed in full, signed and copies (not originals) of the relevant documentation are submitted.

By post

Licensing Service
East Ayrshire Council
Council Headquarters
London Road

By e-mail

Scan the signed form and documents as PDF files and send by email to

How to pay

Licensing application fees can either be paid by telephoning us with your card details or by posting a cheque.

How to contact us

  • Email:
  • Alcohol and Gambling: Telephone 07557 168826 or 07557 170111
  • Taxi, Civic and Miscellaneous Licensing: Telephone 07557 168914 or 07557 170401
  • Licensing Standards Officers: Telephone 07825 832425 or 07825 832 426

All licence holders are encouraged to keep up-to-date with government guidelines and advice in respect of the coronavirus (COVID-19) outbreak.

As the current situation develops it may be necessary for our working practices to change, however we aim to maintain a continuity of business as far as possible during these challenging times and we thank you for your support, co-operation and patience in helping us achieve that goal.

Scottish Government guidance and information

Contact Information

Licensing Board Administration
London Road
East Ayrshire
Telephone: 07557 168826