Reporting an incident
Reported incidents are separated into high and low priorities for action in order to provide a response to more urgent enquiries first. Urgent enquiries will be dealt with within two working days, with less urgent enquiries being responded to within five working days or less.
Rats and mice are generally classified as high priority, as are wasp complaints because of the perceived risk of harm. Ants, slaters, and other insect pests are generally rated as low priority for action.
In general, all pest control work undertaken by the service is chargeable. In the case of Council or housing association properties, costs are reclaimed from the agencies concerned, whilst owner/occupiers are charged directly.
Some work, such as rat and mouse treatments, are charged in accordance with the number of visits and time undertaken, plus for example, the cost of materials. Other jobs, such as the treatment of wasp nests, carry a flat rate charge.
Whilst a wide variety of pest control problems can be dealt with by the service, there are some practical limitations to the work undertaken. Some large and specialised jobs may be beyond the resources of the service and, accordingly, may have to be dealt with by one of the national pest control companies operating in the particular field. In addition, bird control problems are generally excluded from our service, as it is currently considered that they should be referred to the specialist companies which have the expertise required. Treatment of woodworm is also considered to be a specialist field outwith the scope of our service.
The Council currently engages an external contractor to provide advice and assistance with gull and pigeon control. Contact can be arranged with the contractor by contacting Environmental Health on the number below.
As the nature of the job entails visiting complainants to carry out pest eradication treatments, the bulk of our Pest Control Officers' time is spent away from their central operating base at Western Road, Kilmarnock. Therefore, if you wish to make a request for a visit, treatment or advice, you should initially contact us using the details below.