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Coronavirus (COVID-19)

Please note we are continuing to deliver non-essential maintenance works, however staff shortages may cause delays and cancellations to appointments at short notice. We thank you for your patience at this time.

The Scottish Government’s restrictions around non-essential housing repairs and maintenance works were relaxed from Monday 26 April 2021.

These restrictions have seen a large proportion of our improvement work being suspended for the past year:

  • non-essential maintenance works put on hold
  • tenants asked not to report non-essential works
  • operational changes to the way that work could be undertaken
  • loss of key personnel due to shielding/symptoms and significant challenges around the supply chain for materials and products

Our operatives and staff have worked tirelessly over the last year in the most challenging of circumstances to ensure that we kept our tenants safe and secure in their homes and they deserve great credit for that.

While restrictions will be eased, the situation remains exceptionally challenging with regard to how work can be undertaken, a fragile material supply chain and the backlog of work that has accumulated.

Our teams will work to prioritise, appoint and carry out this work as quickly as possible but would ask for your patience and understanding with regard to this.

Your assistance is greatly appreciated.

Housing offices

During office hours you can contact us by telephone on 01563 554400. For any enquiry outwith office hours, including homelessness presentations, please call the Risk Management Centre on 0345 724 0000.

You can also email housing@east-ayrshire.gov.uk or homelessness@east-ayrshire.gov.uk.

Please check below for further details on changes to service arrangements at this time.

Neighbourhood coaches

Neighbourhood Coaches support tenants with housing enquiries by telephone, email and some home visits. If you don’t have a direct number please contact our Customer Contact Team on 01563 554400.

Universal Credit

Our dedicated Universal Credit (UC) Support Team continues to support UC claimants together with Department of Work and Pensions (DWP). Rent Verifications and applications for managed payments/third party deductions are still being processed, with telephone support being given to claimants.

Support can be provided by phone, email or a home visit dependent on the needs of our customers. If you claim UC the team will confirm your rent to the DWP and should you fall into rent arrears (while on UC) we will seek payments direct from your UC claim so that your home is secured.

The UC Team can advise you on whether you should claim UC and how to make a claim. If you have had a change in circumstances, such as a birth of a child, loss of hours or new partner the team can check to see if you are entitled to any additional income. If you are struggling with bills we can help by providing debt advice.

Contact the UC Support Team on 01563 503280 or by emailing UniversalCredit@east-ayrshire.gov.uk.

Stay connected

To sign up for regular emails bulletins about coronavirus and other topics of interest visit our StayConnected site and select 'Coronavirus Updates'.

Useful links

Contact Information

Housing: Cumnock and Doon Valley
1 Greenholm Road
East Ayrshire
KA18 1LH
Telephone: 01563 554400
Housing: Irvine Valley and Kilmarnock South
Civic Centre North
John Dickie Street
Telephone: 01563 554400
Housing: Kilmarnock North and Central
Civic Centre North
John Dickie Street
Telephone: 01563 554400