Coronavirus (COVID-19)

As a statutory homeless service and registered housing support service, we have reviewed and updated the way we run our service to meet the challenges brought by COVID-19.

Our priority is to make sure we meet the needs of everyone who uses our service while keeping both staff and customers safe.

What we're doing for homeless people

We increased our temporary furnished accommodation portfolio to meet an anticipated rise in demand. We have moved all homeless people  who were using St Andrews Court Hostel to temporary furnished accommodation, to make sure tenants can self-isolate if they need to.

We have issued hygiene packs to everyone using our temporary accommodation to help everyone to maintain cleanliness standards. We’re grateful for the help of a number of local charities who are also contributing to this with community donations.

If you are homeless or at risk of being homeless you can speak with a Housing Options Officer during office hours by calling 01563 554400 or email homelessness@east-ayrshire.gov.uk. We can provide you with temporary accommodation as well as advice and assistance to prevent you from becoming homeless.

If you require assistance outwith office hours please call 0345 724 0000.

Our web pages are being regularly updated with useful information for people needing emergency accommodation.

Housing support and early intervention referrals

Our Housing support team is accepting referrals for early intervention and offering support to our most vulnerable tenants.

Our staff are offering support by telephone, arranged visit and they are completing applications for Community Care grants.

They are also referring people to Citrus Energy for utilities support. If you need help please email Housingsupportreferrals@east-ayrshire.gov.uk.

The Housing Options service offers advice and information on a wide range of housing and related issues.

Homelessness

One of the main aims of the service is the prevention of homelessness within East Ayrshire.

We aim to provide information to those in housing need so that they are able to make informed decisions about their housing options and housing rights.

Housing support and advice

The Housing Options service offers assistance through a wide range of support and advice. Below are just a few of the services we provide:

  • housing options, including homelessness advice
  • support if you are experiencing problems coping at home
  • referral services to other agencies
  • housing rights information and advice
  • leaflets on a large selection of housing and related topics

The service offers completely confidential and impartial advice and information for all residents with East Ayrshire.

We also offer the following facilities:

  • trained reception staff
  • private interview rooms
  • accompanied interviews (you can bring along a friend or relative to your interview)
  • same sex interviews (you can request that your interview is with someone of the same sex)
  • interpreters (if your first language is not English we can arrange for an interpreter to attend your interview)

We aim to improve the quality and accessibility of housing information and advice across East Ayrshire through the implementation of the Scottish National Standards for Information and Advice.

If you would like to obtain more information or let us know what you think about the service, please contact us.

Contact Information

Housing Options
Civic Centre North
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 554400
24 Hour Emergency Helpline
Telephone: 0345 724 0000 (local rate)
Citizens Advice Bureau
The Gateway Centre
3 Foregate Square
Kilmarnock
KA1 1LN
Telephone: 01563 544744
Fax: 01563 571106
placeholder - please drag your contact in here from the resources menu.