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The Housing Options service offers advice and information on a wide range of housing and related issues.


One of the main aims of the service is the  prevention of homelessness within East Ayrshire. Whatever tenure/type of house you are currently in, we have a legal duty to help people who are homeless.

If you are currently a Council tenant facing difficulties you can contact your Neighbourhood Coach to discuss any issues you may be experiencing in the first instance.

We aim to provide information to those in housing need so that they are able to make informed decisions about their housing options and housing rights.

Housing support and advice

The Housing Options service offers assistance through a wide range of support and advice. Below are just a few of the services we provide:

  • housing options, including homelessness advice
  • support if you are experiencing problems coping at home
  • referral services to other agencies
  • housing rights information and advice
  • leaflets on a large selection of housing and related topics

The service offers completely confidential and impartial advice and information for all residents with East Ayrshire.

We also offer the following facilities:

  • trained staff
  • accompanied interviews (a friend or relative may sit in on your telephone interview)
  • same sex interviews (you can request that your interview is with someone of the same sex)
  • interpreters (if your first language is not English we can arrange for an interpreter to attend your interview)

We aim to improve the quality and accessibility of housing information and advice across East Ayrshire through the implementation of the Scottish National Standards for Information and Advice.

If you would like to obtain more information or let us know what you think about the service, please contact us.

Contact Information

Housing Options
Opera House
8 John Finnie Street
Telephone: 01563 554400
24 Hour Emergency Helpline
Telephone(local rate): 0345 724 0000
Citizens Advice Bureau
The Gateway Centre
3 Foregate Square
Telephone: 01563 544744