As a statutory homeless service and registered housing support service, we have reviewed and updated the way we run our service to meet the challenges brought by COVID-19.
Our priority is to make sure we meet the needs of everyone who uses our service while keeping both staff and customers safe.
What we're doing for homeless people
We increased our temporary furnished accommodation portfolio to meet an anticipated rise in demand. We have moved all homeless people who were using St Andrews Court Hostel to temporary furnished accommodation, to make sure tenants can self-isolate if they need to.
We have issued hygiene packs to everyone using our temporary accommodation to help everyone to maintain cleanliness standards. We’re grateful for the help of a number of local charities who are also contributing to this with community donations.
If you are homeless or at risk of being homeless you can speak with a Housing Options Officer during office hours by calling 01563 554400 or email email@example.com. We can provide you with temporary accommodation as well as advice and assistance to prevent you from becoming homeless.
If you require assistance outwith office hours please call 0345 724 0000.
Our web pages are being regularly updated with useful information for people needing emergency accommodation.
Housing support and early intervention referrals
Our Housing support team is accepting referrals for early intervention and offering support to our most vulnerable tenants.
Our staff are offering support by telephone, arranged visit and they are completing applications for Community Care grants.
They are also referring people to Citrus Energy for utilities support. If you need help please email Housingsupportreferrals@east-ayrshire.gov.uk.