Please note we are continuing to deliver non-essential maintenance works, however due to the current upsurge in COVID-19 cases staff shortages may cause delays and cancellations to appointments at short notice.
We thank you for your patience at this time.
Report a repair
If you currently have an appointment booked for repair that we are unable to carry out due to the restrictions, our staff will be in contact with you to re-arrange this at a time to suit you.
Help us help you
Our workforce are all doing their best to comply with physical distancing rules but we also need your help too, to keep you, your household and our workforce safe.
While our team are in your house please comply with physical distancing. This means keeping a comfortable distance apart, and where possible we would appreciate if you and all other members of the household stay in another room while we carry out your repairs. This is to protect you and others and keep everyone safe.
We thank you for your care and consideration.
If you have symptoms or are self-isolating
If you or are a member of your household is experiencing coronavirus symptoms or self-isolating it is important that you let us know when you call. If the repair is routine and is not a risk to your safety or the integrity of your home, please wait and report the repair once your symptoms or period of self-isolation are over.
We will continue to provide emergency repairs service under these circumstances.
When our operative arrives to carry out your repair it is important that you let us know if your circumstances have changed since you reported the repair and you or a member of the household are now experiencing coronavirus symptoms or self-isolating. We can still arrange for trained staff to carry out emergency repairs.
This is to protect you and others and keep everyone safe. We thank you for your care and consideration.
Please let us know if you have any concerns about work taking place.
To limit face to face contact we have changed the way we carry out our repairs inspections. If we need to inspect your repair before we carry out the work, our staff will ask you for your phone number and give you a time when we will call you back.
When we call you back please give us as much information as possible about your repair, including pictures if possible. We can also use Whatsapp for video calling if that is suitable.
If we are unable to diagnose the repair in this way we will make an appointment to attend at a time to suit you when we are able to.
How did we do?
Once we've finished your repair a member of our team will contact you to carry out a short survey. We would appreciate your feedback as we use this information to improve our service.