Housing improvement programme

The work delivered as part of this programme provides renewal of major internal facilities and services through a single multi-work programme.

Kitchen upgrade

Your kitchen upgrade will include renewal of the following components:

• kitchen units/cabinets
• worktops
• wall tiles
• sink and associated plumbing

There may be some alterations to the layout of your kitchen which will be discussed with you prior to any works taking place.

Bathroom upgrade

Your bathroom upgrade will include renewal of the following components:

• bath/shower, including side panels
• wash hand basin
• toilet/cistern
• associated plumbing for the above items
• wet wall panelling

Electrical upgrade

Electrical upgrades will depend on the age of your existing electrical wiring and switches, but it will involve renewal of the following components:

• cables
• sockets
• switches
• light pendants

Guidance notes for tenants

Disturbance/decoration allowance payments are no longer applicable to this programme of works.

LED lights fitted within the kitchen and bathroom are sealed units and therefore bulbs cannot be replaced.

For additional information visit kitchen, bathroom and electrical guidance notes for tenants.

Report a repair

To report a repair, submit a housing repairs form or telephone our repairs line on 01563 555555

Housing upgrades process video

Watch our YouTube video about the process we go through for kitchen, bathroom and electrical upgrades.

The work delivered as part of this programme aims to improve the overall energy efficiency of homes by renewing key components which may include:

• existing cavity wall insulation, replacing it with insulated polymer bead insulation
• roughcast and roof, including chimney removal
• gutters, soffits, fascia and downpipes
• doors and windows

The programmed works will enhance the exterior finish of your home, improve the visual appeal of the wider area and result in a more energy efficient home that can help to support your health and wellbeing.

Disturbance/decoration allowance payments are no longer applicable to this programme of works.

Example photos of completed External Envelope Enhancements are shown below.

Semi-detached property

Four-in-a-block property

Row of terraced properties

The work delivered as part of this programme will improve the overall energy efficiency of the windows, doors and screens in your home.

Existing units are replaced with modern and easy to maintain UPVC window, doors and screens.

We are committed to addressing problems associated with obsolete and inefficient heating systems, and to continue to standardise heating boiler types across the housing stock where possible.

This work helps promote homes achieving the requirements of both the Scottish Housing Quality Standard (SHQS) and Energy Efficiency Standard, and importantly, assists in the reduction of fuel poverty for tenants.

Tenants who have central heating replacement carried out in their home will be issued a disturbance allowance payment by BACS transfer.

Watch our helpful YouTube videos which provide information about central heating upgrades and troubleshooting issues with your boiler and heating.

Central heating upgrades process video

Resident feedback on central heating upgrades video

Troubleshooting your boiler and heating video

As part of our commitment to provide you with a safe and secure home, and to meet the Scottish Housing Quality Standard (SHQS), all houses with a common entry have a door entry system installed with a control handset in each property.

As part of our commitment to ensure that the electrical installation within your home is in a safe condition, we are responsible for ensuring that an Electrical Installation Condition Report (EICR) for your home is carried out by a competent electrician.

As a minimum, this EICR must be carried out:

• before a new tenancy starts
• during the tenancy, at intervals of no more than five years from the date of the previous inspection

The electrician will carry out checks of:

• installations for the supply of electricity
• electrical fittings, including but not limited to switches, sockets and light fittings
• fixed electrical equipment, including but not limited to boilers, panel and storage heaters, and hard-wired smoke and fire detectors

Our partner contractor will assist in the delivery of this important safety work. All contractor employees will carry appropriate identification.

If your home is programmed to receive this EICR, you will receive written notification seven days in advance of the planned appointment to allow you to make suitable arrangements or alternatively arrange another appointment.