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In the event of an emergency affecting your child’s school or centre, we have well-established procedures in place to cope with almost all situations.

Group texts

Group texts are sent out to parents to advise of an emergency. Parents should provide the Head of Establishment or school office with an up-to-date mobile phone number to enable automatic contact via text messaging.

Website and social media

In the event of an emergency, the communications team work quickly to update our website, Facebook and Twitter with the latest developments and advice on what to do.


The communications team also work closely with Westsound Radio (DAB 11B, MW 1035) and West FM (96.7, 97.5 and 106.7) with statements and updates issued frequently.

We understand an emergency can be a very stressful time and phone lines are often used by emergency services, so it’s important that we try and keep lines clear.

Where to check for updates

As parents, you are advised that before telephoning your child’s educational establishment for news and announcements, you should first check: 

Contact Information

Education Service
Council Headquarters
London Road
Telephone (General Enquiries): 07551 280834 or
Telephone (General Enquiries): 07721 857059 or
Telephone (General Enquiries): 07392 864105
24 Hour Emergency Helpline
Telephone(local rate): 0345 724 0000