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Change of circumstances

If you are currently receiving Housing Benefit and/or Council Tax Reduction and your circumstances change you must tell us straight away to ensure you are still entitled to any reductions.

Tell us about a change of circumstances

Falling behind with payments

It is vitally important that you keep your payments up-to-date and that you do not ignore any letters we send you about your Council Tax.

If you are falling behind with payments and worried about arrears we would encourage you to contact our Revenues and Benefits team.

We can discuss a repayment arrangement to suit your circumstances, helping you to keep current payments up-to-date and clearing any previous year's debts.

You can propose a repayment plan, by completing the Council Tax Payment Proposal form on-line.

Once submitted we will aim to contact you to confirm or discuss your proposal within 14 days.

Contact can also be made via email at or by telephoning Revenues and Benefits (see contact information at the bottom of the page) as soon as possible.

If you fall behind with your Council Tax payments, we will send you a Reminder Notice that will give you seven days to bring your payments up-to-date. If you do not do this, you will lose the right to continue paying by instalments and the full amount outstanding for the remainder of the year will become payable. 

Please do not ignore Arrears Notices. Contact our team today for advice and assistance, we are here to help.

Further sources of support

If you are on a low income and need advice and support with budgeting and paying your bills you can contact the East Ayrshire Universal Credit Support Team.

Further information on other support can be found at EA Money or phone free the EA Money Team on 0800 389 7750 between 10am and 4pm – a local web resource that will connect you to the people best placed to help.

If you have several debts and need help managing your finances, you can also contact the Citizens Advice Bureau or Money Advice Scotland who provide free independent advice on debt and financial management.

Our Cost of Living support pages also provide details of different types of support available, such as:

  • government financial help
  • money advice
  • community support
  • local services and more

Contact Information

Revenues and Benefits
Civic Centre North
John Dickie Street
East Ayrshire
Telephone: 01563 554400
East Ayrshire Universal Credit Support Team
Telephone: 01563 503280
Universal Credit Helpline
Telephone: 0800 328 5644