Change of circumstances
If you are currently receiving Housing Benefit and/or Council Tax Reduction and your circumstances change you must tell us straight away to ensure you are still entitled to any reductions.
Tell us about a change of circumstances
Falling behind with payments
It is vitally important that you keep your payments up-to-date and that you do not ignore any letters we send you about your Council Tax.
If you are falling behind with payments and worried about arrears we would encourage you to contact our Revenues and Processing team.
We can discuss a repayment arrangement to suit your circumstances, helping you to keep current payments up-to-date and clearing any previous year's debts.
You can propose a repayment plan, by completing the Council Tax Payment Proposal form.
Once submitted we will aim to contact you to confirm or discuss your proposal within 14 days.
Contact can also be made via email at collections@east-ayrshire.gov.uk or by telephoning Revenues and Processing (see contact information at the bottom of the page) as soon as possible.
If you fall behind with your Council Tax payments, we will send you a Reminder Notice that will give you seven days to bring your payments up-to-date. If you do not do this, you will lose the right to continue paying by instalments and the full amount outstanding for the remainder of the year will become payable.
Please do not ignore Arrears Notices. Contact our team today for advice and assistance, we are here to help.
Further sources of support
If you are on a low income and need advice and support with budgeting and paying your bills you can contact the Welfare Rights Service.
Further information on other support can be found at EA Money – a local resource that will connect you to the people best placed to help:
Telephone the EA Money Team free on 0800 389 7750. Opening times are:
- Monday to Thursday from 9am until 4:30pm
- Friday from 9am until 3.30pm
If you have several debts and need help managing your finances, you can also contact the Citizens Advice Bureau or Money Advice Scotland who provide free independent advice on debt and financial management.
Our Cost of Living support pages also provide details of different types of support available, such as:
- government financial help
- money advice
- community support
- local services and more