Care and support at home

Our aim to help people to remain at home for as long as it is safe and reasonable to do so. Where this isn't possible, we aim to ensure you are cared for in a safe and homely environment.

We are involved in the assessment of adults aged over 16 who may have additional support needs due to physical or learning disabilities, long term conditions, old age or infirmity.

Our services are divided into two sections:

Locality services

With office bases across East Ayrshire, we provide assessment and support services to people aged 65 and over and people with physical disabilities and long term conditions.

Authority-wide services

Covering all of East Ayrshire, these services provide assessment and support services to people aged 16-65 who have a learning disability, sensory impairment or mental health issue and they provide out of hours or unscheduled care to adults of all ages.

We provide support to adults and older people including the following:

  • Adults in Need of Support and Protection
  • Assessment of Need
  • Care at Home Services
  • Day Services
  • Services for people with sensory impairment
  • Equipment and Adaptations
  • Respite Provision
  • Support to Carers 
  • Care Home Provision
  • Blue Badge Scheme
  • Self Directed Services
  • Mental Health Officer Services
  • Local Area Co-ordinators

How to access our services

Anyone living in East Ayrshire who feels they are having difficulties in staying (or becoming) as independent as they would wish can request an assessment of need.

If there is a social worker, nurse or support worker already visiting you and you feel you need more services, please discuss this with the worker. If you are not currently receiving services but feel that you, a relative, or someone you care for may require them, please contact your local Social Work office using the contact details provided below.

Next step

Staff will be in touch with you to offer advice, information or an assessment.

Assessment

There are different types of assessment but most will involve a member of staff visiting you at home, by arrangement, to discuss what you want to achieve in terms of meeting your care needs.  Once your assessment of need is completed, we will agree a care plan with you outlining how your care needs will be met. If we are unable to assist we will tell you why this is the case

Charges

A charge may be applied for some services.

Contact Information

Social Services (Cumnock)
Rothesay House
1 Greenholm Road
Cumnock
East Ayrshire
KA18 1LH
Telephone: 01290 427720
Social Services (Galston)
Ross Court
Titchfield Street
Galston
East Ayrshire
KA4 8AB
Telephone: 01563 503400
Social Services (Dalmellington)
33 Main Street
Dalmellington
East Ayrshire
KA6 7QL
Telephone: 01292 552900
Social Services (Kilmarnock)
The Johnnie Walker Bond
15 Strand Street
Kilmarnock
East Ayrshire
KA1 1HU
Telephone: 01563 554200
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