Coronavirus (COVID-19) Updates

Sensory impairment service

Our Sensory Impairment Team offers a range of supports to people who have a hearing or visual impairment. We will accept referrals from you, a family member, your optician or a health/social care professional.

If you have attended the eye clinic at your local hospital and have been certified blind or partially sighted, your hospital will normally contact East Ayrshire Council to register your visual impairment. The Council has a legal requirement to maintain a register for people with visual impairments living in East Ayrshire. There are a number of benefits to registration, and these will be discussed with you fully following your initial referral.

Once a referral has been made, a member of our Sensory Impairment Team will contact you to assess your needs.

Once an assessment has been carried out, a care plan will be completed. A range of supports and services can be offered at this point, which may include:

  • The provision of specialist equipment to help you to maintain as much independence in your daily life as possible
  • Information and advice on all aspects of visual/hearing impairment. This can include directing or referring you to other agencies who provide services. We can also provide information on what welfare benefits you may be entitled to.
  • Training in areas such as communication; independent living; orientation and mobility and sign language interpreting.

Alternatively you may decide to receive a direct payment which would mean receiving money from the Council to enable you to purchase support services rather than receiving a service from the Council.

If you, or someone you know, would like more information or to make a referral, please contact your local Social Work office using the contact details below.

Contact Information


Social Services (Cumnock)
Rothesay House
1 Greenholm Road
East Ayrshire
KA18 1LH
Telephone: 01290 427720
Social Services (Dalmellington)
33 Main Street
East Ayrshire
Telephone: 01292 552900
Social Services (Galston)
Ross Court
Titchfield Street
East Ayrshire
Telephone: 01563 503400
Social Services (Kilmarnock)
The Johnnie Walker Bond
15 Strand Street
East Ayrshire
Telephone: 01563 554200