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We have a duty to assess any adult who appears to need community care services.


Eligibility for care services

Using the eligibility criteria below we can assess when there is a need for our care services.

Our criteria takes into account a range of factors, including:

  • what resources are available to meet need
  • the cost of service provision
  • the need to make sure that service is given equally

These criteria apply to all community care services and ensure that resources are targeted to those in greatest need without forgetting that preventative interventions may also be necessary.

Eligibility criteria do not discriminate between people’s needs on the basis of:

  • age
  • services or group
  • geographical location
  • gender
  • ethnicity
  • social class
  • sexuality or
  • any other basis.

They focus entirely on risk to independent living and wellbeing.

Our eligibility criteria consider both:

  • how severe is the risk to the person
  • how urgently for intervention is needed to respond to the risk

The criteria prioritise risk into four bands:

  • critical risk
  • substantial risk
  • moderate risk
  • low risk


Timescales are set for when the services should be provided. They define a standard maximum waiting time for the delivery of personal and nursing care services for older people.

Single shared assessment

Providing community care services in accordance with eligibility criteria follows an assessment of need called Single Shared Assessment.

Further information

If you need more information or think you or a member of your family may need a community care service, please contact social work.

Contact Information


Social Services (Cumnock)
Rothesay House
1 Greenholm Road
East Ayrshire
KA18 1LH
Telephone: 01290 427720
Social Services (Dalmellington)
33 Main Street
East Ayrshire
Telephone: 01292 552900
Social Services (Kilmarnock)
The Johnnie Walker Bond
15 Strand Street
East Ayrshire
Telephone: 01563 554200