Our Neighbourhood Coaches will work with tenants, offering advice and support with their household financial circumstances and agreeing affordable repayments.
Please contact your local Neighbourhood Housing team in the first instance.
Arrears recovery actions currently at Court will continue to be reviewed on an individual basis.
Rent arrears information
Rent arrears occur when rent is not paid on the date due
One of the consequences of rent arrears is that it reduces the amount of rent money available to the Council to pay for the services that tenants expect to receive. For this reason, we have strict policies in place to manage rent arrears.
Housing officers monitor all rent accounts in their area on a weekly basis and will be aware if your account balance is not clear.
You will be contacted if you fail to make payments in accordance with your tenancy agreement, ie weekly in advance. This means that your account should never be in arrears.
Difficulty paying rent
If you are concerned that you are in difficulty or are about to be in difficulty with rent payments, please contact your local Neighbourhood Housing team who will be pleased to assist you.
Citizens Advice Scotland can also assist you if you are having difficulty keeping up-to-date with your rent payments.
You can obtain independent legal advice from East Ayrshire Citizens Advice and Shelter Scotland.