Rent arrears

Rent arrears occur when rent is not paid on the date due.

One of the consequences of rent arrears is that it reduces the amount of rent money available to the Council to pay for the services that tenants expect to receive, for this reason we have strict policies in place to manage rent arrears. 

Housing officers monitor all rent accounts in their area on a weekly basis and will be aware if your account balance is not clear. You will be contacted if you fail to make payments in accordance with your Tenancy Agreement i.e. weekly in advance, this means that your account should never be in arrears. 

If you are concerned that you are in difficulty or are about to be in difficulty with rent payments, please contact your Neighbourhood Housing Office and ask to speak to your housing officer who will be pleased to assist you. The Citizens Advice Bureau can also assist you if you have having difficulty keeping up to date with your rent payments.

Contact Information

Housing: Kilmarnock Central and South
Civic Centre North
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 576618
Housing: Kilmarnock North
Northwest Area Centre
Western Road
Kilmarnock
East Ayrshire
KA3 1NQ
Telephone: 01563 555670
Housing: Cumnock and Doon Valley
1 Greenholm Road
Cumnock
East Ayrshire
KA18 1LH
Telephone: 01290 427727
Housing: Irvine Valley and Ballochmyle
Civic Centre North
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 554650
Citizens Advice Bureau
The Gateway Centre
3 Foregate Square
Kilmarnock
KA1 1LN
Telephone: 01563 544744
Fax: 01563 571106
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