Coronavirus (COVID-19)

Arrears recovery actions currently at Court will continue to be reviewed on an individual basis. Our Neighbourhood Coaches will work with tenants, offering advice and support with their household financial circumstances and agreeing affordable repayments.

If you have been impacted financially by COVID-19 we will take this into account and work with you on a long term solution which secures your home. You should contact your local Neighbourhood Coach in the first instance.

Our telephone number at this time is 01563 554400.

Sign up to our Stay Connected bulletins for the latest updates.

Tenant grant fund

 

The Scottish Government has set up a Tenant Grant Fund to provide financial help to tenants in social housing and in the private sector who are at risk of becoming homeless because they fallen have behind with rent payments during the pandemic.

Find out more and how to apply for the Tenant Grant Fund

Rent arrears occur when rent is not paid on the date due.

One of the consequences of rent arrears is that it reduces the amount of rent money available to the Council to pay for the services that tenants expect to receive. For this reason, we have strict policies in place to manage rent arrears. 

Housing officers monitor all rent accounts in their area on a weekly basis and will be aware if your account balance is not clear. You will be contacted if you fail to make payments in accordance with your Tenancy Agreement i.e. weekly in advance. This means that your account should never be in arrears. 

If you are concerned that you are in difficulty or are about to be in difficulty with rent payments, please contact your  Neighbourhood Housing Office and ask to speak to your neighbourhood coach who will be pleased to assist you. The Citizens Advice Bureau can also assist you if you are having difficulty keeping up to date with your rent payments.

Contact Information

Housing: Kilmarnock North and Central
Civic Centre North
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 554400
Housing: Cumnock and Doon Valley
1 Greenholm Road
Cumnock
East Ayrshire
KA18 1LH
Telephone: 01563 554400
Housing: Irvine Valley and Kilmarnock South
Civic Centre North
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 554400
Citizens Advice Bureau
The Gateway Centre
3 Foregate Square
Kilmarnock
KA1 1LN
Telephone: 01563 544744
Fax: 01563 571106