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We have endeavoured to make this website as accessible as possible, to ensure all our residents can access the information and services they require.  


In most browsers there are options you can set to improve accessibility.

  1. In Internet Explorer select Tools from the menu at the top of the screen
  2. Select Internet Options.
  3. Select the Accessibility button - here you will find a number of options you can turn on or off. For example, you can override the size settings of a web page so that you can to choose the size you require. You can also tell the browser to use a stylesheet of your choice in here when viewing the web page.

The size of the text can be increased in most browsers too - try different sizes until you find the one that matches your individual requirements. Please note that the formatting of some pages may be slightly disrupted by using very large text settings.

Internet Explorer/Google Chrome

In your toolbar select 'View' followed by 'Text size' and change to your preference. Internet Explorer 8 also allows you to zoom the page as a whole. Select 'View' followed by 'Zoom' and adjust to your preference, or use the keys 'CTRL' and + or - at the same time. 'CTRL' and '0' (zero) will reset the zoom.


In your toolbar select 'View' followed by 'Text size' and change to your preference or press the keys 'CTRL' and + or - at the same time. 'CTRL' and '0' (zero) will reset the text size.

For more information about screen magnification, please see the following information, supplied by the Royal National Institute of the Blind (RNIB): Web Browser Accessibility Web Browser Accessibility.

Access keys

S – Skip navigation
4 – Search
6 – Help
9 – Feedback form 

Accessibility tests

The home page and most content pages now conform to WAI AA accessibility standards; the remainder conform to WAI A standards. We try to ensure all content conforms to the highest standards, including web pages produced by supplier systems.


Web Accessibility Initiative (WAI), in co-ordination with organisations around the world, pursues accessibility of the Web through five primary areas of work: technology, guidelines, tools, education and outreach, and research and development.

WAI produces accessibility guidelines. Content providers can use these logos on their sites to indicate a claim of conformance to a specified level of the Web Content Accessibility Guidelines 1.0.

More information on the accessibility guidelines can be found at the WAI website

Contact Information

Council Headquarters
London Road
East Ayrshire
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline(local rate): 0345 724 0000