Accessibility statement

This accessibility statement applies to www.east-ayrshire.gov.uk.

This website is managed by East Ayrshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using the browser or mobile device
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver 

We are continually reviewing website text to make it as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• to modify the line height or spacing you can attach your own stylesheet
• some of our online forms are difficult to navigate using a keyboard, including inaccessible PDF forms
• some embedded YouTube videos do not have:
  • open captions - closed captions can be switched on or off via YouTube but may not be accurate
  • audio descriptions, or
  • transcripts
• there’s a limit to how far you can magnify the maps embedded on our website using third party software
• most of the PDF documents are not fully accessible to screen reader software

Feedback and contact information

Please contact us if you need information from this website in a different format such as:

• accessible PDF
• large print
• easy read
• audio recording
• braille

Find alternative ways to contact us

Translation and interpretation services

Google translate

Translate our website into different languages by using Google Translate. You can enter:

• text
• address of a webpage
• upload images or documents

Please note that not all text may be translated accurately or be translated at all. We are not responsible for incorrect or inaccurate translations.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this webpage or think we’re not meeting accessibility requirements, please email communications.pr@east-ayrshire.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your enquiry, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website's accessibility

East Ayrshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the 'non-compliances' listed below.

Inaccessible content

The content listed below is inaccessible for the following reasons:

Non-compliance with the accessibility regulations

Webpages and documents

1. Most of the webpages and PDF documents are not written in plain English.
2. Most of the PDFs are not fully accessible to screen reader users. This applies to content published on both this website and our committee minutes and agendas system.
3.  Older PDF documents may have poor colour contrast.

We are continually reviewing and removing inaccessible PDFs from our website. We are also working with services to make documents accessible and, where possible, replacing PDF content with accessible webpages.

Forms

Some of our online forms can be difficult to navigate using screen readers. The Our East Ayrshire Customer Service platform will gradually replace any forms that are not compliant.

HTML

On some webpages:

• HTML has been used to format content rather than CSS
• the iFrame has no 'title' attribute or the 'title' attribute is empty

We will review these as required.

Disproportionate burden

We've published a disproportionate burden assessment that explains:

• review of existing documents
• adjusting documents to meet accessibility standards
• timescales for fixing documents
• assessment of costs and benefits
• organisational size and resource limitations
• mitigating and other burdens

Content that's not within the scope of the accessibility regulations

1. PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
2. Mapping and plans.
3. StayConnected newsletter system.
4. Civica payments portal.

What we’re doing to improve accessibility

To help improve website accessibility:

• we have created accessibility guidance and training resources to help staff create accessible webpages and accessible PDF documents
• we are using accessibility software to scan our website and help with WCAG AA compliance
• we have an accessibility roadmap
• where possible, we'll make sure new content meets the accessibility standards

Preparation of this accessibility statement

This statement was prepared on 11 September 2020. It was last reviewed on 6 July 2026.

This website is tested weekly with accessibility scanning software. It was last tested on 6 July 2026.