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Our Accessibility Roadmap shows how we plan to improve accessibility for our corporate website www.east-ayrshire.go.uk, and other East Ayrshire Council microsites.

Accessibility improvements for 2026

We will work on the following accessibility improvements:

  1. Accessible content training – continue promoting accessibility training and guidance to support staff in creating accessible online content.
  2. Review published content – annually review published PDFs and webpages, working with services to remove outdated content where possible.
  3. PDF alternatives – continue working with services to provide accessible formats to PDFs where possible.
  4. Website accessibility – continue to review website accessibility using accessibility scanning software. We will monitor this on a weekly basis and fix issues where possible.
  5. Accessibility statements – continue to review the East Ayrshire Council microsites, prepare and publish accessibility statements.
  6. Accessibility policy – this work is ongoing.

Accessibility improvements for 2025

We achieved the following improvements in 2025:

  1. Accessible content training – digital accessibility guidelines and training resources are published on our Intranet to help staff create accessible online content. Web content accessibility is now included in our web system training sessions.
  2. Review published PDF documents – we removed around 600 inaccessible PDF documents as part of the 2025 review.
  3. PDF documents submitted for publishing – a new process has been introduced. We now refuse inaccessible PDF documents and, where possible, suggest alternative options. To support this change, a bulletin campaign was launched for all staff, featuring top tips on creating accessible content, along with links to our digital accessibility guidelines and training resources.
  4. Website accessibility – using accessibility scanning software has helped us improve the accessibility of our website. We monitor this on a weekly basis and fix any issues where we can.
  5. Accessibility statements – we made some progress and will continue to review the East Ayrshire Council microsites, prepare and publish accessibility statements where possible.
  6. Accessibility policy – this work is ongoing.

Accessibility improvements for 2024

We achieved the following improvements in 2024:

  1. Accessible content training – training videos and an elearning training course on how to create accessible content using Microsoft Office applications are now available on our Intranet.
  2. Inaccessible PDF documents – PDF improvements and alternatives have been published for popular and selected content – this work is ongoing.
  3. Accessibility guidelines and style guide – updated accessibility guidelines and a new style guide are now available on our Intranet.
  4. Accessibility scanning software – we have improved the accessibility of our corporate website and its content, monitoring this on a weekly basis, and continue to make improvements where we can – this work is ongoing.
  5. Accessibility statements – we have published new and updated accessibility statements for 11 East Ayrshire Council microsites:
  6. Accessibility policy – this work is ongoing.

Contact Information

Council Headquarters
London Road
Kilmarnock
East Ayrshire
KA3 7BU
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline (local rate): 0345 724 0000