Information for parents and carers

The information on this page will help you as a parent or carer understand why social workers, the police, health staff or others are working with you and your family to help keep your child safe. It explains the actions which are taken by social workers, the police or others to investigate concerns raised about a child’s safety, care and protection as well as providing you with useful contacts.

Why people are concerned about your child

Concerns have been raised about your child’s safety, care and protection.

Why social work, the police, health and others have become involved with you and your family

Social work has a duty to ensure that any concerns regarding the safety or wellbeing of a child are fully considered and that any support required is put in place. Social work and police jointly investigate concerns where it is believed a child may be at risk of significant harm and a crime may have been committed. They work with health staff and others to make sure that your child is safe and protected and ensure you get the help you need to do this.

What is likely to happen during the initial stages of an investigation?

At all times the safety and welfare of your child comes first. Usually police or social work will want to:

  • speak to your child
  • speak to you
  • speak to any other relevant person (for example, other family members, teacher, health visitor or school nurse)
  • make further enquiries if necessary
  • take further action if necessary (for example, arrange a medical examination for your child)

We know this could be a stressful time for you and it is important that you get a clear explanation about what is happening, and that you and your child’s views are listened to.

You will be given advice on the best way your child can be supported during this time.

Getting and giving consent

Usually, social workers, police and a doctor will seek your child’s permission before any interview or medical examination is carried out dependent on their age and level of understanding. In most cases your permission is also sought however, on occasions this might not be possible. In these situations the reason your child was interviewed, or any other action taken without your knowledge or consent, will be fully explained to you.

What will happen after the investigation?

A full written assessment of the risks to your child and needs of your child will always be completed. Your views and your child’s views will be considered as part of this. This helps people managing the investigation to decide what needs to happen next. This could be:

  • no need for any further action
  • the offer of family support
  • arrangement of a meeting (called a child protection conference) to decide whether further action to protect your child is required. You will get further information about this prior to any meeting and can bring a representative with you
  • arrangements made in partnership with you for your child to live with a family member or friend
  • referral of the concerns about your child to the Children’s Reporter and Procurator Fiscal
  • further legal action to protect your child
  • emergency measures in some circumstances to protect children where there are concerns about their immediate safety and no voluntary agreement can be reached

You will be told what decisions have been made by the social worker and given additional information to help you understand what is happening and what is likely to happen next. If you have any questions during this time you should discuss this with the social worker.

Where families can get help

If you feel you need legal advice on what you and your child’s rights are in relation to this investigation you can contact:

Agencies working with families recognise that bringing up children can be demanding and stressful. However, children have a right to grow up in households where they feel safe, well cared for and protected.

If you would like further help or support on caring for your child, please speak to someone such as:

  • Health visitor or school nurse
  • Early Years Centre/nursery staff
  • Social worker
  • Education staff
  • GP

If you feel you or your child have not been treated fairly during the child protection process you have the right to make a complaint. The social worker or another professional can advise you on how to do this or who to contact for further advice.

Child protection investigation process

Find out more about each stage of the child protection investigation process:

  1. Initial child protection conference
  2. Child protection register
  3. Core groups and the child protection plan
  4. Review child protection conference
  5. Child assessment order
  6. Child protection orders and emergency police powers
  7. Exclusion order
  8. We are here to help - your rights

Contact Information

Social Services (Kilmarnock)
The Johnnie Walker Bond
15 Strand Street
Kilmarnock
East Ayrshire
KA1 1HU
Telephone: 01563 554200
Social Services (Cumnock)
Rothesay House
1 Greenholm Road
Cumnock
East Ayrshire
KA18 1LH
Telephone: 01290 427720
Social Work: Ayrshire Urgent Care Service
Tel: 0800 328 7758
Note: The Emergency Out Of Hours Social Work Service is available after 5pm until 9am, Monday to Friday and throughout the weekend, including public holidays. You will be put through to the Ayrshire Social Work out of Hours Response Service. A qualified Social Worker will assess the circumstances referred.
Police Scotland
Telephone: 101 (to report a crime)
Telephone: 999 (in an emergency)
Scottish Children's Reporter Administration (East Ayrshire Team)
21 West Langlands Street
Kilmarnock
KA1 2PY
Telephone: 0300 200 1860
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