Apply online

You can apply online at for your first Elderly, Disabled or Young Scot National Entitlement Card (NEC).

Applying online will reduce the amount of time it takes for your application to be processed and dispatched to you.

To complete the process online you will require the following:

  • email address
  • device with a camera or a webcam (computer/tablet/phone)
  • photo driving licence OR a current passport OR a Yoti account

Frequently asked questions are available if you need support to apply online.

Apply by email

Alternatively, if you are unable to complete your application using, as you do not have a photo driving licence, current passport or a Yoti account, we will accept your application by email.

Please complete an  NEC application form (Word) or  NEC application form (PDF 808Kb) and return it via e-mail to us, with your supporting documents to

All new applications must provide the following supporting documents:

  • proof of person or referee form
  • proof of address
  • passport quality photo

If you are using your birth certificate as proof of person/age, you must send the  Photo Referee Verifier Form (Word) or  Photo Referee Verifier Form (PDF 467Kb) to an approved referee for completion and return it with your application and supporting documents.

If you are applying for a disabled card, you must also provide proof of eligibility. For more information of eligibility, please visit the  Transport Scotland website.

Help completing forms

If you require help on how to complete the forms or return the supporting documents, guidance can be found at the bottom of the form or contact our Customer Services Team on 01563 554400.

When you will receive your card

Once we are in receipt of all acceptable documents to allow us to process your request, we aim for you to receive your card within 14 days.

Further information

We advise that you continue to check the  National Entitlement Card website for any updates.

Contact Information


National Entitlement Card
Telephone: 01563 554400
Textphone: 01563 576167
Note: The NEC telephone number is available from 9am to 5pm Monday to Thursday and 9am to 4pm on Friday.