Coronavirus (COVID-19) Updates

National Entitlement Card for older people

Example of a National Entitlement CardAnyone aged 60 or over who lives in Scotland is able to travel free on virtually all scheduled local registered and long-distance bus services available to the general public using the National Entitlement Card (NEC).

Only a small number of services will not recognise the card, for example premium fare bus services, some night services and city sightseeing buses.

There are no boundary restrictions or charges for travel within Scotland, regardless of distance.

In addition, anyone living in East Ayrshire qualifying for free bus travel also benefits from non-bus concessions operated by Strathclyde Partnership for Transport (SPT). SPT operates a concessionary rail and subway scheme that gives discounted rail travel for anyone travelling within the SPT area. Contact SPT for further information.

How to apply

Please complete a NEC application form (PDF 808Kb) and return it via e-mail to us, with your supporting documents to

All new applications must provide the following supporting documents:

  • Proof of person or referee form
  • Proof of address
  • Passport quality photo

If you are using your birth certificate as proof of person/age, you must send the Photo Referee Verifier Form (PDF 467Kb) to an approved referee for completion and return it with your application and supporting documents.

If you are applying for a disabled card, you must also provide proof of eligibility. For more information of eligibility, please visit the Transport Scotland website.

If you require help on how to complete the forms or return the supporting documents, guidance can be found at the bottom of the form or contact our Customer Services Team on 01563 554400.

Contact Information

National Entitlement Card
Telephone: 01563 554400
Textphone: 01563 576167
Note: The NEC telephone number is available from 9am to 5pm Monday to Thursday and 9am to 4pm on Friday.