As part of the Customer First programme, the Scottish Government, East Ayrshire Council and other agencies have introduced the National Entitlement Card (NEC) to make it easier for people with a disability to access public services across Scotland using just one card.

The Scottish National Blind Persons Scheme is also delivered on the NEC. This provides free travel throughout Scotland for cardholders who have the eye symbol on their NEC indicating they have a card due to a visual impairment.

Services on your East Ayrshire card

Example of a National Entitlement Card

You can travel anywhere in Scotland with your card. In addition you may travel to and from Carlisle from Dumfries and Galloway and to and from Berwick-upon-Tweed from the Scottish Borders. However, your National Entitlement Card does not give you free travel within Carlisle or Berwick-upon-Tweed.

For long distance journeys you may wish to pay a booking fee to guarantee your seat. You should contact the bus operator to confirm whether a fee would be applicable.

You can also benefit from non-bus concessions operated by Strathclyde Partnership for Transport (SPT). SPT operates a concessionary rail and subway scheme that gives discounted rail travel for anyone travelling within the SPT area.

For further information on rail and subway travel please contact SPT. 

Frequently asked questions

View our frequently asked questions about NEC for disabled people.

Contact Information


National Entitlement Card
For enquiries relating to Young Persons 5-21 Free Bus Travel scheme please visit