If you disagree with a decision about your claim, you can ask Universal Credit to explain the decision.
If you are not satisfied with the explanation, you may be able to apply for a 'mandatory reconsideration', which means that Universal Credit will look at the decision again.
You can do this:
- using your journal
- phoning the Universal Credit helpline
- completing and posting a mandatory reconsideration request form
Find out more and download a mandatory reconsideration request form at GOV.UK: Challenge a decision made by the Department for Work and Pensions
If you need help to challenge a decision please contact our Universal Credit Support Team.