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Tenant satisfaction survey 2023

Council tenants are being encouraged to provide their views on the quality of the housing services they receive as part of our tenant satisfaction survey. 

From Monday 9 October to Friday 1 December, tenants are being randomly selected to take part in the face-to-face survey and will receive a letter in advance.

Trained independent researchers, Research Resource, will be conducting the survey and asking tenants a range of questions to gauge how satisfied they are with the housing services they receive. If you receive a letter from Research Resource and would like to be part of the survey, please contact them directly.

All participants will be entered into a draw to win one of three £50 East Ayrshire gift cards.

Tenant satisfaction survey 2020

During September to November 2020, 669 randomly selected tenants took part in the Tenant Satisfaction Survey.

The survey questionnaire was developed by Council staff and piloted by members of the East Ayrshire Federation of Tenants and Residents. The support of the Federation was extremely valuable in helping to formulate the final questionnaire. 

Survey results

Key findings from the survey have shown that overall, the majority of tenants are satisfied with the service they receive from the Council.

The majority of tenants are also satisfied with the individual elements of the service provided, for example:

  • repairs service
  • housing quality
  • information provision
  • neighbourhood management

Whilst we are pleased with the feedback received, we have noted within the survey that there are areas where investigation or improvement can be moved forward. We will work in partnership with the East Ayrshire Federation to update our action plan that will look at improving our service.

See Executive Summary of the Tenant Satisfaction Survey (PDF 707Kb)

Contact Information

Customer Liaison Team
Opera House
8 John Finnie Street
Mobile: 07786 661223