What is a tenant participation strategy?

Tenant participation aims to improve the standard of housing conditions and services. 

The introduction of the Housing (Scotland) Act 2001 created a legal requirement for social landlords, for example Council’s and Housing Association’s, to actively develop and support tenant participation. All Registered Social Landlords (RSLs) and local authorities in Scotland must have a Tenant Participation Strategy which ultimately will enable "continuous improvement in landlords' performance in supporting and enabling tenants to participate".

We have produced a revised strategy document for East Ayrshire in partnership with local tenants and residents and East Ayrshire Federation. This will cover the period 2018-21.

The 2018-21Tenant Participation Strategy outlines our commitment to tenant participation and highlights the range of opportunities available to tenants, service users and other customers to become involved.  It also explains how tenant participation will be supported and resourced, the actions that will be taken to ensure the continual development of effective participation and how these will be monitored.

Contact Information


Housing Customer Liaison
Civic Centre North
John Dickie Street
East Ayrshire
Telephone: 01563 554400