Coronavirus (COVID-19) Updates

Recycling centres - re-opening procedures

Due to changes in government guidelines, we have now re-opened our recycling centres at Western Road, Kilmarnock and Garlaff, Skares by appointment only.

The re-opening is being done in a phased approach and we ask that you only visit if you really need to. For your safety, our employees’ safety and to help the process run as smoothly as possible, we have put new measures in place. We thank you for your patience and understanding.

What you need to know

  • Recycling centres have re-opened from Monday 1 June, seven days a week
  • Cars, vans and trailers are allowed to enter for household waste only (no commercial waste) 
  • You must have a Residents’ Recycling Permit and a booking slot to be able to enter ( more information on this below)
  • One person per vehicle – or maximum of two from the same household only if there are heavy items to be lifted or you are a blue badge holder. Unfortunately, our employees will be unable to help with lifting items due to social distancing guidance.

How you can help us

  • Please only visit if it is essential
  • Observe social distancing of two metres from other residents and from our employees
  • Wait in your car until you are advised that it’s your turn
  • Although not compulsory, for your own safety you may wish to consider wearing a mask and gloves
  • Wash your hands before and after visiting the centre
  • Do not visit if you are self-isolating or have COVID-19 symptoms
  • No pedestrian access

What you can take to the recycling centre

At the moment, we can accept:

  • all household waste
  • all recycling products with the exception of clothing

Opening times

The recycling centres are open seven days a week.

Western Road, Kilmarnock

  • Monday and Thursday: 8am-6.50pm
  • Tuesday, Wednesday, Friday, Saturday and Sunday: 8am-3.50pm

Garlaff, near Cumnock

  • Monday to Friday: 8am-4.30pm
  • Saturday and Sunday: 8am-4pm

 

How to gain entry to the recycling centre

The new self-service Residents’ Recycling Permit and booking scheme aims to make it simpler and easier for you to access the recycling centres.

You will no longer have to show ID with your name and address on it when you arrive; instead, your vehicle registration details will be checked on arrival. Registering for your online permit is a simple four-step process.

1. Customer account

First, you will need to register for an Our East Ayrshire customer account (if you don’t already have one).

Register online 

You will need a valid email address to create an account. You will receive a verification email to validate your email address. Once validated, you can register your profile details.

2. Residents' recycling permit

Next, you can apply for your online Residents’ Recycling Permit (in the same system). You will need your council tax reference to validate your East Ayrshire residency.

3. Vehicle details

Next, you can register your vehicle. You will need the registration number of the vehicle you wish to visit the recycling centre with. You can register up to two vehicles per permit.

4. Book your time slot

Finally, you can book a time slot for visiting the recycling centre. Bookings are currently limited to one visit per permit and can be booked up to 14 days in advance.

Don't have internet access?

If you don’t have internet access you can call 01563 554400 to set up a permit, register a vehicle and book a time slot. You will need to provide your name, address and council tax reference number for staff to be able to do this on your behalf.

Having problems setting up your permit?

If you are experience trouble completing the online recycling permit registration, you can call us on 01563 554400. You will need to provide your name, address and council tax reference number.

Don't have your council tax reference number?

If you don’t have your council tax reference number to hand, you can request a copy bill. You can register for an Our East Ayrshire account (as per step 1 above) and then use the link in the Residents' Recycling Permit registration page to request a copy bill be issued to you. This normally takes 2-3 days. If you don’t have internet access you can call 01563 554400 and they will request a copy bill for you.

Frequently asked questions

  • At the moment, we can accept:

    • all household waste
    • all recycling products with the exception of clothing and oils
    • waste electrical and electronic equipment
    • mattresses
    • white goods
    • soils and rubble
    • collection of compost
    • plasterboard
    • reusable furniture
    • tyres
    • oils
  • clothing

Yes. We can now fully accept all material types relating to home DIY as per the list.

A traffic management plan will be in place - please follow the signage and diversions and observe instructions from the traffic marshalls.

The site attendant will check your booking details at the site entrance before you enter the site. Once you enter the site, please follow instructions from staff and do not get out of your car until advised to do so.

In order to make your visit as efficient as it can be, please consider loading your car in a way that it can be unloaded in as short a time as possible.

The layout of the site for the material accepted is in the following order:

  1. Scrap metal
  2. Wood
  3. Cardboard
  4. General waste
  5. Garden waste

The recycling centres will be very busy and are designed for vehicle access, not pedestrian access.

From Monday 15 June, vans and trailers can visit our recycling centres for disposal of your household waste.

All vans and trailers may be subject to inspection on arrival to ensure that no commercial waste is present. Thanks in advance for your understanding.

To gain access to the centres, you need to register for a Residents’ Recycling Permit and book a time slot at  www.eastayrshi.re/permits.

From Monday 15 June, our recycling centres will be able to accept all household waste and recycling products with the exception of clothing. 

Please call Waste Services on 01563 554033 to discuss.

The permit is online and instant. Once you have verified your council tax reference for the permit and added your vehicle, you will be registered. You can then book your slot to visit the recycling centres.

No, your permit will be an online one. If you do not have internet access, call 01563 554400. We will create a permit for you and add your vehicle to the system.

Once you have applied for your permit you no longer need to bring identification with you. Instead we will check your vehicle registration details on arrival at the recycling centre. Your permit remains valid for as long as you stay at your registered address.

We are currently setting up a special arrangement booking form for a one-off entry to site for this type of situation. This system will be available shortly once all East Ayrshire Council residents have had the opportunity to access the recycling centre booking system.

Please check that your profile address is correct and that it matches your council tax account address.

Yes you can, as long as the children do not leave the car as the site licence does not allow children on site.

Download and print the re-opening procedures

Recycling centres re-opening procedures (PDF 242Kb)

Contact Information

Waste Management Services
Western Road Depot
Kilmarnock
East Ayrshire
KA3 1LL
Telephone: 01563 554033
Council Headquarters
London Road
Kilmarnock
East Ayrshire
KA3 7BU
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
Textphone: 01563 576167
24 Hour Emergency Helpline: 0345 724 0000 (local rate)