Coronavirus (Covid-19) Updates

Trusted traders scheme

The Trusted Trader scheme is a local business partnership which aims to increase consumer confidence, Trusted Trader logo
promote good practice within local businesses and help protect people from doorstep crime.

The scheme is a directory of local businesses that have been vetted by Trading Standards and who made a commitment to treat their customers fairly. It is based on customer experience and customer feedback. Trader members of the scheme ask their customers after a job is completed to provide feedback on what they thought of the job and the feedback is published on an independent website.

Consumers

Find a Trusted Trader on the Scotland Trusted Trader website or call the Trusted Trader helpline on 0333 444 7016 (Monday-Friday 9am-5pm).

Businesses

The scheme is primarily aimed at businesses in the home improvement sector. Businesses must be based in East Ayrshire or must be able to show that a reasonable proportion of their business is carried out in East Ayrshire.

We will promote the scheme to local consumers on our website, social media and local press.

When you join, we will provide you with marketing materials that you can use at your premises and on vehicles, stationery, and website to show potential customers that you are a member of the Trusted Trader scheme.

Being a member of the scheme is a good way of showing potential customers that you are a reliable business that has made a commitment to treat customers fairly.  You will also have access to Trading Standards expertise to help you understand and comply with consumer protection legislation.

 In 2011, Dundee City Council Trusted Trader scheme carried out a survey of their members with the following findings:

  • 94% of respondents confirmed that membership of the Trusted Trader scheme had helped their business.
  • 86% said membership had helped them attract new customers
  • 90% of respondents believed the scheme to be quite valuable to their business

How to apply

For more information and how to apply to join the scheme please visit the Scotland Trusted Trader website.

Contact Information

Trading Standards Service
Civic Centre South
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 576790 (Option 5)