We provide an independent mediation service to consumers who have bought unsatisfactory goods or services and have been unable to resolve the matter themselves.
Have you ever
- bought goods that didn't work?
- had a service provided that didn't live up to the promise given?
- had goods repaired but not returned to you?
- had work started but not finished?
When you purchase goods or services you receive some protection in law when things go wrong. A brief summary of your rights can be found by selecting the appropriate link opposite.
More detailed information or assistance with a specific problem can be obtained by contacting Trading Standards or by completing the attached form. Alternatively you can complain about a consumer problem by following the links opposite.