Please note our Trading Standards Service is temporarily unable to provide consumer advice at this time. Consumer advice is available by calling Advice Direct Scotland on 0808 164 6000 or by visiting their website.

We apologise for any inconvenience.


We provide an independent mediation service to consumers who have bought unsatisfactory goods or services and have been unable to resolve the matter themselves.

Have you ever:

  • bought goods that didn't work?
  • had a service provided that didn't live up to the promise given?
  • had goods repaired but not returned to you?
  • had work started but not finished?

When you purchase goods or services you receive some protection in law when things go wrong. A brief summary of your rights can be found by selecting the appropriate link opposite.

Contact Information

Trading Standards Service
Civic Centre South
John Dickie Street
Kilmarnock
KA1 1HW
Telephone: 01563 576790