We provide an independent mediation service to consumers who have bought unsatisfactory goods or services and have been unable to resolve the matter themselves.

Have you ever:

  • bought goods that didn't work? 
  • had a service provided that didn't live up to the promise given?
  • had goods repaired but not returned to you?
  • had work started but not finished?

When you purchase goods or services you receive some protection in law when things go wrong. A brief summary of your rights can be found by selecting the appropriate link opposite.  

More detailed information or assistance with a specific problem can be obtained by contacting Trading Standards or by completing the consumer complain form.

Contact Information

Trading Standards Service
Civic Centre South
John Dickie Street
Telephone: 01563 576790