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The Consumer Rights Act 2015 sets out the standards consumers can expect of the goods they obtain from traders and remedies if these rights are breached.

The standards include the need for goods to be of satisfactory quality (including being fit for the purposes for which goods of that kind are usually supplied, being safe, and matching any description the goods were sold under), fit for a particular purpose (if that purpose was made known before sale), and as described.

If these requirements are breached, consumers are entitled to reject the goods (if in the first 30 days), or require the trader to repair or replace the goods.

If you need any help or advice please contact us or complete and submit our consumer complaint form online.

Contact Information


Trading Standards Service
Civic Centre South
John Dickie Street
Telephone: 01563 576790