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The Consumer Rights Act 2015 sets out the standards consumers can expect of the goods they obtain from traders and remedies if these rights are breached.

The standards include the need for goods to be:

  • of satisfactory quality, including being fit for the purposes for which goods of that kind are usually supplied, being safe, and matching any description the goods were sold under
  • fit for a particular purpose (if that purpose was made known before sale)
  • as described

If these requirements are breached, consumers are entitled to reject the goods (if in the first 30 days), or require the trader to repair or replace the goods.

Consumer advice

If you need consumer advice please contact Advice Direct Scotland (ADS) by visiting

East Ayrshire Trading Standards will be notified by ADS of any enquiries from residents of East Ayrshire or any enquiry that concerns an East Ayrshire trader.

Contact Information


Trading Standards Service
Telephone: 01563 576790 for business advice