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Have you ever experienced the following:

  • bought goods that didn't work
  • had a service provided that didn't live up to the promise given
  • had goods repaired but not returned to you
  • had work started but not finished

When you are buying services or buying goods you receive some protection in law when things go wrong. 

For more detailed information or assistance with a specific problem contact Advice Direct Scotland (ADS) by visiting

East Ayrshire Trading Standards will be notified by ADS of any enquiries from residents of East Ayrshire or any enquiry that concerns an East Ayrshire trader.

Fill in our online consumer complaints form below.

Consumer complaints form

Contact Information


Trading Standards Service
Civic Centre South
John Dickie Street
Telephone: 01563 576790 for business advice