You are entitled to certain standards when paying for a service which includes shoe repairs, hairdressers or builders.
Services must be provided:
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with reasonable care and skill
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within a reasonable time – even if a completion date has not been agreed
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for a reasonable charge if no price is fixed in advance
If you require further advice or assistance please contact Trading Standards using the contact details below. Alternatively, you can complain about a consumer problem by following the link to the complaint form under Online Forms.