Customer Services

Caring kind connected logo

Whether you want to find out about our latest service updates, request support, make a payment or just need some information and advice there are a variety of ways to get in touch at a time that suits you. 

Save time, do it online

Our East Ayrshire customer portal gives you access to a wide range of council services online. If you create a customer account, you can:

  • apply for a clothing grant or free school meals
  • apply for council tax reduction or tell us about a change of circumstances
  • apply for school transport
  • manage your council tax and rent account
  • purchase a brown bin permit
  • register for your residents recycling permit
  • submit supporting documents using our online PostBox
  • access our full range of online services

Registering is easy. All you need is a few minutes and an email address. 

Register for a customer account

Service updates

Our website provides you with the latest services updates or if you would prefer to keep up-to-date with topics that matter to you, sign up to Stay Connected to receive email updates.

Sign up for email updates

Payments

To make a payment anytime day or night, you can use our online portal or call our automated payments line 01563 574057.

Pay online

To make a payment you will need your reference number. Payments can be accepted for:

  • rent, home contents insurance and garage lock up
  • council tax
  • parking fines and other penalty charge notices
  • non domestic rates
  • invoices

If you want to pay in person, you can at a PayPoint facility. To make a payment you will need your payment card reference number.

Request additional support

If you need help and support at this time we are still here to help with food and prescription deliveries, financial advice, wellbeing support and more. 

Request support online

Contact us

If your query is not urgent, please get in touch using our online contact us form.  Alternatively, you can call our daytime helpline on 01563 554400, Monday to Thursday 9am to 5pm and Friday 9am to 4pm.  Simply select the service you need or hold to speak with our Customer Services Team.

Emergency out of hours

In the event of an emergency please call our out of hours number 0345 724 0000.

Sensory impairment help and support

Please find below a list of services currently operating to provide support for people with sensory impairments.

East Ayrshire Council Sensory Impairment Team

This service is for people with a visual, hearing or dual sensory impairment and includes British Sign Language (BSL) interpretation. We can provide information, telephone support and replacement equipment at this time. 

Hearing support

For emotional support and help, including replacement batteries and re-tubing equipment for NHS hearing aid users, please contact:

Action on Hearing Loss
Text/phone Fiona: 07391 017781
Email: Fiona.Goodwin@hearingloss.org.uk

Visual impairment support

If you have a visual impairment and need some emotional support, please contact the following Eye Clinic Liaison Officers at the Royal National Institute of Blind People (RNIB):

  • Gail Ivory, Telephone: 07554 110883 (Monday, Tuesday and Thursday)
  • Ruth Sharman, Telephone: 07900 160532 (Wednesday, Thursday and Friday)

Emergency text service to 999

For people who are deaf, hard of hearing and speech-impaired, you can send an SMS text message to 999. Registration is required prior to use. Please register on the EmergencySMS website.

Contact Information

Customer Services
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
24 Hour Emergency Helpline
Telephone: 0345 724 0000 (local rate)