Whether you want to find out about our latest service updates, request support, make a payment or just need some information and advice there are a variety of ways to get in touch at a time that suits you.

Online and telephone queries are responded to Monday to Thursday 9am to 5pm and Friday 9am to 4pm. In an emergency you can contact our emergency out of hours helpline. 

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Save time, do it online

Manage recycling and garden waste permits, view council tax and rent accounts, submit supporting documents and more using our online customer portal - Save time, do it online at Our East Ayrshire.


Access service updates

Keep up to date with the latest services updates or stay connected and sign up to regular email updates about the topics that matter to you.

Make a payment

Make a payment

Make a payment online, call our automated payments line on 01563 574057 (both available 24/7) or find out about other ways to pay.

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Request additional support

Help and advice on who to contact, or if you need to request additional support use our online form and we will get in touch with you.

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Contact us online

If your query is not urgent, get in touch with us using our online contact us form. We also welcome your comments, suggestions and complaints about our services so that we can constantly improve our services to you.


Contact us by phone

Daytime: 01563 554400
Emergency out of hours: 0345 724 0000
Textphone: 01563 576167
Contact Sensory Impairment Team

Contact Information

Customer Services
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
24 Hour Emergency Helpline
Telephone: 0345 724 0000 (local rate)