Making a payment

Please note our online payments system has recently been upgraded and looks a little different. It should now be more user friendly and easier to use on mobile devices. If you experience any difficulties please let us know.

Important announcement about cash payments

Our Customer Service Centres cannot take cash payments. We have moved to more efficient payment methods including direct debit, online transactions and card payments. Our Customer Service Advisors will be available to provide support and advice on alternative methods of payment.

Read our press release.

For those customers who prefer to continue making payments by cash, this option is available at Paypoint locations.

Watch our video

Making a payment

You may need to make a payment for:

Privacy statement

Use of this service requires you to input your personal details. For information on why we need your personal data and further rights in relation to data protection, please view our privacy statement.

Ways to pay

Direct Debit

Choose from a range of payment dates
Covered by the D/D guarantee scheme
No transaction charge
Automated payment
Secure and convenient
Most cost effective for the Council

If you wish to pay by Direct Debit you will need to complete a Direct Debit mandate. Please contact Customer Services to request this form.

Online

Payment by card or PayPal
Accessible 24/7
Secure and convenient
No transaction charge

Get more information about our online payment system or make a payment

Phone

Payment by card
Accessible 24/7
Secure and convenient
No transaction charge

Call our automated payment line 01563 554400 (option 1)

Customer Service Centres

Pay any amount by card
Quick card processing

You can make a payment at any of our five Customer Services Centres.

PayPoint

PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.