Important announcement about cash payments
From Monday 12 November 2018, our Customer Service Centres will no longer take cash and will be moving solely to more efficient payment methods including direct debit, online transactions and card payments. Please consider moving to an alternative method of payment as soon as possible. Our Customer Service Advisors will be available to provide support and advice on alternative methods of payment.
For those customers who prefer to continue making payments by cash, this option is available at Paypoint locations.
Read our press release.
Watch our video
Making a payment
You may need to make a payment for:
Ways to pay
Direct Debit
- Choose from a range of payment dates
- Covered by the D/D guarantee scheme
- No transaction charge
- Automated payment
- Secure and convenient
- Most cost effective for the Council
If you wish to pay by Direct Debit you will need to complete a Direct Debit mandate. Please contact Customer Services to request this form.
Online
- Payment by card
- Accessible 24/7
- Secure and convenient
- No transaction charge
Get more information about our online payment system or make a payment
Phone
- Payment by card
- Accessible 24/7
- Secure and convenient
- No transaction charge
Call our automated payment line 01563 554400 (option 1)
Customer Service Centres
- Pay any amount by card
- Quick card processing
- Maximum cash transaction £300
- Separate cash payment queues
- Cash option removed from 12th November 2018
You can make a payment at any of our five Customer Services Centres.
PayPoint
PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.
- Extended opening hours
- Multiple payment locations
- No transaction charge
- Only cash accepted
- Maximum transaction £300
- Processing requires barcoded payment card or invoice
If you would like to request a new card or order a replacement card (lost/stolen/damaged) please contact Customer Services.
Find your nearest PayPoint location
Find out more about using your local PayPoint