We offer a range of payment methods to ensure you can pay your bills and invoices in the way that is easiest and most convenient for you.
You may need to make a payment for:
Ways to pay
Direct debit
Direct debit is the most efficient and cost effective way to pay your Council Tax or rent. You avoid queues, cheques, postal orders, postage and visits to Council offices. You also have the option to choose a payment date.
If you wish to pay by Direct Debit you will need to complete a Direct Debit request form. This form is enclosed with your bill.
Standing order
If you pay by standing order it is your responsibility to put the arrangements in place. You must complete a new mandate every time the amount changes and you must notify your bank.
Online
Free of charge via credit or debit card, you can pay for a number of Council Services securely online.
Get more information about our online payment system or make a payment
Telephone
Payment by telephone can be made free of charge by credit or debit card. Call our automated payment line 01563 554400 (option 1) to make a payment.
Customer Service Centres
You can make a payment at any of our five Customer Service Centres:
- Civic Centre North, John Dickie Street, Kilmarnock
- Rothesay House, 1 Greenholm Road, Cumnock
- Dalmellington Area Centre, 33 Main Street, Dalmellington
- Galston, 24 Henrietta Street, Galston
- Stewarton Area Centre, Avenue Street, Stewarton
Cash will no longer be a payment option
Over the next few months we will be removing cash as a payment option. Please consider moving to an alternative method of payment as soon as possible. Our Customer Service Advisors will be pleased to assist. This will be fully implemented by 12 November 2018.
PayPoint
PayPoints are handily located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.
Find your nearest PayPoint location
Find out more about using your local PayPoint
To pay at your local PayPoint, you will need to be issued with a new type of payment card.
All existing payment card holders (as at February 2014) will automatically be issued with the new type card. However, customer requests for either a replacement card (lost/stolen)or brand new card should telephone 01563 554400 or e-mail customerservices@east-ayrshire.gov.uk.