Making a payment

Important announcement about cash payments

From Monday 12 November 2018, our Customer Service Centres will no longer take cash and will be moving solely to more efficient payment methods including direct debit, online transactions and card payments.  Please consider moving to an alternative method of payment as soon as possible. Our Customer Service Advisors will be available to provide support and advice on alternative methods of payment.

For those customers who prefer to continue making payments by cash, this option is available at Paypoint locations.

Read our press release.

Watch our video

Making a payment

You may need to make a payment for:

Ways to pay

Direct Debit

  • Choose from a range of payment dates
  • Covered by the D/D guarantee scheme
  • No transaction charge
  • Automated payment
  • Secure and convenient
  • Most cost effective for the Council

If you wish to pay by Direct Debit you will need to complete a Direct Debit mandate. Please contact Customer Services to request this form.

Online

  • Payment by card
  • Accessible 24/7
  • Secure and convenient
  • No transaction charge

Get more information about our online payment system or make a payment

Phone

  • Payment by card
  • Accessible 24/7
  • Secure and convenient
  • No transaction charge

Call our automated payment line 01563 554400 (option 1)

Customer Service Centres

  • Pay any amount by card
  • Quick card processing
  • Maximum cash transaction £300
  • Separate cash payment queues
  • Cash option removed from 12th November 2018

You can make a payment at any of our five Customer Services Centres. 

PayPoint

PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.

  • Extended opening hours
  • Multiple payment locations
  • No transaction charge
  • Only cash accepted
  • Maximum transaction £300
  • Processing requires barcoded payment card or invoice

If you would like to request a new card or order a replacement card (lost/stolen/damaged) please contact Customer Services.

Find your nearest PayPoint location

Find out more about using your local PayPoint 

Contact Information

Customer Services
Telephone: 01563 554400 (Option 1)
Accounts Receivable
PO Box 13
Civic Centre
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1BY
Telephone: 01563 554913
Telephone: 01563 555229
Revenues and Benefits Section
Civic Centre North
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1HW
Telephone: 01563 554400 (option 3)
East Ayrshire Parking Service
PO Box 26212
Kilmarnock
East Ayrshire
KA1 9EY
Business Rates
PO BOX 13
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1BY
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