Important message when making an online payment

When making a payment the authorisation process may take longer than usual. You should continue to wait even when the message in the top corner says method complete.

Do not hit submit until the authorisation process has completed. The delay is due to a recent change by our third party to 3DSv2 card authentication to enhance security of online payments.

Pay online now

Privacy statement

Use of this service requires you to input your personal details. For information on why we need your personal data and further rights in relation to data protection, please view our  privacy statement.


You may need to make a payment for:

Ways to pay


  • Payment by card or PayPal
  • Accessible 24/7
  • Secure and convenient
  • No transaction charge

Get more information about our online payment system or make a payment

Direct Debit

  • Choose from a range of payment dates
  • Covered by the Direct Debit Guarantee scheme
  • No transaction charge
  • Automated payment
  • Secure and convenient
  • Most cost effective for the Council

If you wish to pay by Direct Debit you will need to complete a Direct Debit mandate. Please contact Customer Services to request this form.


  • Payment by card
  • Accessible 24/7
  • Secure and convenient
  • No transaction charge

Call our automated payment line 01563 574057.

Customer Service Centres

Please note that Customer Service Centres are currently closed to members of the public to minimise face-to-face contact. Visit our customer contact page for details on other ways to contact us.


PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.

  • Extended opening hours
  • Multiple payment locations
  • No transaction charge
  • Only cash accepted
  • Maximum transaction £300
  • Processing requires barcoded payment card or invoice

If you would like to request a new card or order a replacement card (lost/stolen/damaged) please contact Customer Services.

Find your nearest PayPoint location

Find out more about using your local PayPoint 

Contact Information

Customer Services
Contact us online:
Save time, do it online:
Telephone: 01563 554400
Accounts Receivable
PO Box 13
Civic Centre
John Dickie Street
East Ayrshire
Telephone: 01563 554913
Telephone: 01563 555229
Revenues and Benefits
Civic Centre North
John Dickie Street
East Ayrshire
Telephone: 01563 554400 (option 3)
East Ayrshire Parking Service
PO Box 26212
East Ayrshire
Business Rates
John Dickie Street
East Ayrshire