Making a payment

We offer a range of payment methods to ensure you can pay your bills and invoices in the way that is easiest and most convenient for you. 

You may need to make a payment for:

How to pay


You can pay for a number of Council Services securely online using a debit or credit card.

Get more information about our online payment system or make a payment

At a Customer Service Centre

You can make a payment at any of our five Customer Service Centres:


PayPoints are handily located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers. 

Find your nearest PayPoint location

Find out more about using your local PayPoint 

To pay at your local PayPoint, you will need to be issued with a new type of payment card.

All existing payment card holders (as at February 2014) will automatically be issued with the new type card. However, customer requests for either a replacement card (lost/stolen)or brand new card should telephone 01563 554400 or e-mail

Direct debit

Direct debit is the most efficient and cost effective way to pay your Council Tax or rent. You avoid queues, cheques, postal orders, postage and visits to Council offices. 

If you wish to pay by Direct Debit you will need to complete a Direct Debit request form. This form is enclosed with your bill.

By telephone

Payment by telephone can be made free of charge by switch or debit card. If you pay by credit card, a surcharge will apply.

Call 01563 554400 to make a payment.


Contact Information

Accounts Receivable
PO Box 13
Civic Centre
John Dickie Street
East Ayrshire
Telephone: 01563 554913
Telephone: 01563 555229
Revenues and Benefits Section
Civic Centre North
John Dickie Street
East Ayrshire
Telephone: 01563 554400 (option 3)
East Ayrshire Parking Service
PO Box 26212
East Ayrshire
Business Rates
John Dickie Street
East Ayrshire
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