Coronavirus (Covid-19) Updates

Making a payment

Paying online using Google Chrome

If you're making an online payment, please be aware that you may experience some problems if you're using the browser Google Chrome. We are investigating this and apologise for any inconvenience caused.


Please note our online payments system has recently been upgraded and looks a little different. It should now be more user friendly and easier to use on mobile devices. If you experience any difficulties please let us know.

Privacy statement

Use of this service requires you to input your personal details. For information on why we need your personal data and further rights in relation to data protection, please view our  privacy statement.

Making a payment

You may need to make a payment for:

Ways to pay

Online

  • Payment by card or PayPal
  • Accessible 24/7
  • Secure and convenient
  • No transaction charge

Get more information about our online payment system or make a payment

Direct Debit

  • Choose from a range of payment dates
  • Covered by the Direct Debit Guarantee scheme
  • No transaction charge
  • Automated payment
  • Secure and convenient
  • Most cost effective for the Council

If you wish to pay by Direct Debit you will need to complete a Direct Debit mandate. Please contact  Customer Services to request this form.

Phone

  • Payment by card
  • Accessible 24/7
  • Secure and convenient
  • No transaction charge

Call our automated payment line 01563 554400 (option 1)

Customer Service Centres

  • Pay any amount by card
  • Quick card processing

You can make a payment at any of our five Customer Services Centres. 

PayPoint

PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.

  • Extended opening hours
  • Multiple payment locations
  • No transaction charge
  • Only cash accepted
  • Maximum transaction £300
  • Processing requires barcoded payment card or invoice

If you would like to request a new card or order a replacement card (lost/stolen/damaged) please contact Customer Services.

Find your nearest PayPoint location

Find out more about using your local PayPoint 

Contact Information

Customer Services
Contact us online: www.eastayrshi.re/contactus
Save time, do it online: www.our.east-ayrshire.gov.uk
Telephone: 01563 554400
Accounts Receivable
PO Box 13
Civic Centre
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1BY
Telephone: 01563 554913
Telephone: 01563 555229
Revenues and Benefits
Civic Centre North
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1HW
Telephone: 01563 554400 (option 3)
East Ayrshire Parking Service
PO Box 26212
Kilmarnock
East Ayrshire
KA1 9EY
Business Rates
PO BOX 13
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1BY