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If you are not happy with the decision we have made about your claim for Council Tax Reduction you can request a review.

You should do this within two months of the decision and it needs to be made in writing, stating the reasons why you consider the decision is wrong. The request for review should be sent to us using the contact information below.

We will then carry out an internal review and write to tell you our decision.

Council Tax Reduction Review Panel

If you are still dissatisfied you can seek an independent ruling from the Council Tax Reduction Review Panel who will conduct a further review.

The Council Tax Reduction Review Panel is an independent body which is an addition to the Scottish Tribunals Service. They will consider the facts presented to them and give an independent ruling as to whether our decision is correct or not.

Applications for further review should be made by the applicant (or their representative) to the Local Taxation Chamber, First Floor, Bothwell House, Hamilton Business Park, Caird Park, Hamilton, ML3 0QA.

You can also email or telephone 01698 390012.

Contact Information


Revenues and Benefits
Civic Centre North
John Dickie Street
East Ayrshire
Telephone (Option 3): 01563 554400