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The Accounts Receivable Section within the Finance Service issue invoices to customers on behalf of other Council services for goods or services received. They also manage the collection of monies due and allocate payments against outstanding accounts.

Invoices are raised by the section or service who provided the goods or services. If you have any questions relating to the charges included on the invoice, then please contact the issuing service directly using the contact details on the back of your invoice.  

Ways to pay


Making payments online is quick and secure.

Payments can be made at any time with no transaction charge using:

  • credit card
  • debit card
  • PayPal

Please ensure you have your invoice number available when making your payment. 


The easiest way to pay by phone is by calling our automated 24-hour payments service on 01563 574057.

Phone payments can be made at any time using a debit card. Please ensure you have your invoice number available when making your payment


If you would prefer to make the payment in cash, this option is available at your local PayPoint. PayPoint facilities are conveniently located in local newsagents and supermarkets across Ayrshire:

To make a payment you will need to use the barcode provided on your invoice or reminder letter.

Struggling to pay

If you are falling behind with payments and struggling to pay we would encourage you to contact us as soon as possible. You can propose a repayment plan by completing our online payment proposal form:

Accounts receivable payment proposal form

We will contact you to either agree the payment arrangement or discuss your proposal further within 14 working days.

Alternatively, you can contact our Accounts Receivable section directly on the telephone number below to discuss a repayment arrangement to suit your circumstances, helping you to keep current payments up-to-date and clearing any older debts.

Contact Information

Revenues and Benefits
Civic Centre North
John Dickie Street
East Ayrshire
Telephone: 01563 554400
Accounts Receivable
Telephone: 01563 554913