Frequently asked questions about telecare

Yes. Telecare smoke and heat alarms are in addition to the interlinked alarms and you need to meet the new regulations. You will still need to fit interlinked smoke and heat alarms and maybe a carbon monoxide alarm.

If you are a homeowner, this is your responsibility. There will be a charge for this for most people, but your local Care and Repair Service may be able to help you to install the alarms. For more information please visit the Care and Repair Scotland website. 

If you are a tenant, it is your landlord’s responsibility to install interlinked smoke and heat alarms and a carbon monoxide alarm.

No. Interlinked smoke and heat alarms require to be installed in addition to any telecare smoke/heat alarms to help keep you safe.

If you have fitted interlinked smoke and heat alarms and a new carbon monoxide alarm, please do not remove your telecare smoke/heat alarms or your telecare carbon monoxide alarm.

No. This is because the interlinked smoke and heat alarms are required as well as the telecare smoke/heat and carbon monoxide alarms to help keep you safe.

The telecare smoke/heat alarms are not the same as interlinked smoke and heat alarms.

If you have any questions about your Telecare equipment, please contact your community alarm/Telecare service by pressing your pendant/bracelet alarm or pressing the button on your Telecare/community alarm unit.

If you have any questions about your Telecare equipment, please contact your community alarm/Telecare service by pressing your pendant/bracelet alarm or pressing the button on your Telecare/community alarm unit.

These will have been installed by the telecare service and are linked to the telecare alarm unit in your home.

If you are unsure, you should ask the person installing your new interlinked alarms to check the existing heat, smoke and carbon monoxide alarms by pressing the test buttons on them.

If they connect to the call centre, these are telecare alarms, and you should tell the operator that you are testing the alarm.

No. The telecare alarms should be left in their current position. The installer of the new interlinked alarms should identify a suitable position for these to ensure all alarms work safely together.