| Title |
Reablement |
| Lead officer(s) |
Craig Ross |
| Telephone number |
|
| Email address |
craig.ross@east-ayrshire.gov.uk |
| Date summary created |
28 Mar 2024 |
| Date assessment completed |
28 Mar 2024 |
| Summary of policy aims |
Deliver a high quality, accessible and person-centred Reablement service throughout East Ayrshire. Service delivery will be available for up to six weeks, and is to be provided to all adults aged 18 years and over who meet the service criteria. After 6 weeks the case is discontinued, or if care/rehab is still required, the service users' case will be transferred to other appropriate services; such as the community rehab teams or locality home care. The Reablement service will be provided to all adults 18 years and over when a new care package has been established or an established care package has had a significant increase. |
| Key issues |
Older persons and adults, aged 18 and over, who require support are empowered to live the healthiest life possible, and be provided with safe, timely and effective care. It is predicted that this will benefit all adults irrespective of disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, belief, sex or sexual orientation. The main client group is older persons.
The delivery of this service it is also predicted to support economic recovery through:
• Increasing workforce capacity and recruitment opportunities.
• Investment in to the learning and development of the workforce responsible for the Reablement service delivery, to provide safe, timely, and effective care.
• An intended 50% reduction in formal Care at Home service packages being delivered. |
| Summary of involvement with Groups |
In 2023 a telephone survey was launched to gather feedback from service users; on their experience of the health and social care services within East Ayrshire; to shape the Reablement service; and to identify areas that could be better.
The majority of participants (90%) used Care at Home services after being discharged from hospital, 2 had interacted with physiotherapy services and 1 had accessed occupational therapy. 1 individual reported that they had not received care after leaving hospital, despite having been previously identified as requiring support from Care at Home. Half (50%) of the participants reported that they understood why they required support, the majority (90%) reported that they were unsure of what the support entailed. All participants reported that a Reablement service was required after they were discharged from hospital.
When asked if it was made clear how long support would be in place over half (60%) of participants reported that it was not made clear.
The majority of participants reported that the services they received were satisfactory or better, 1 participant reported that the services provided were poor.
On conclusion of the telephone survey the Reablement team considered the information, given above, and deliberated on changes required to Reablement service delivery. Actionable changes were then initiated.
Service users are being asked to take part in an exit questionnaire once their involvement with the service has come to an end. The results are being monitored on an ongoing basis to inform service improvements. |
| Key recommendations |
The number of service users receiving the service will be tracked through LiquidLogic (Social Work Case Management System).
Users will complete an experience survey when they have exited the service to gather their feedback on the service to inform improvements.
The policy will be reviewed at least annually or sooner as need indicates.
Ongoing feedback from Reablement participants will be analysed to ensure no revisions to either EQIA or service delivery is required to reduce negative impacts and promote positive impacts |