Regulation and inspection

Social Work Services are subject to external regulation and inspection by the following bodies:

Care Inspectorate

The Care Inspectorate is responsible for ensuring that social care and social work services are delivered in accordance with National Care Standards. It's responsible for the inspection of all services set out in the Regulation of Care (Scotland) Act 2001 including care homes, care at home and day care services. The Care Commission also investigates complaints about registered services.


SSSC (The Scottish Social Services Council) is responsible for raising standards in the social service workforce and ensuring that high quality services are delivered by a competent, confident workforce. This means that certain categories of staff (including social workers) are required to be qualified to a minimum level and register with SSSC. Members of the workforce and their employers are required to adhere to SSSC’s codes of conduct.

Further information and contact details for each of the organisations above can be found by following the links under the external links section.

If you wish to comment or complain about Social Work services, please contact your local Social Work office using the contact details in the contact information section.

Contact Information

Social Services (Cumnock)
Rothesay House
1 Greenholm Road
East Ayrshire
KA18 1LH
Telephone: 01290 427720
Social Services (Dalmellington)
33 Main Street
East Ayrshire
Telephone: 01292 552900
Social Services (Galston)
Ross Court
Titchfield Street
East Ayrshire
Telephone: 01563 503400
Social Services (Kilmarnock)
The Johnnie Walker Bond
15 Strand Street
East Ayrshire
Telephone: 01563 554200
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