Retail business case studies

Established in 1845, Robert Mackie of Scotland Ltd is a prestigious manufacturer of knitted accessories, renowned for producing luxury hats, scarves, and gloves.

With 84 dedicated employees, the company exports its high-quality products to markets in:

• Japan
• France
• Germany
• Italy
• North America
• Belgium
• Holland

Rooted in the rich tradition of the Scottish textile industry, Robert Mackie has been crafting exceptional knitwear for generations, using only the finest natural yarns and sustainable manufacturing processes.

The challenge

As a globally recognised leader in the knitwear industry, Robert Mackie of Scotland has always prioritised quality and sustainability. However, the company faced the growing need to reduce its carbon footprint and align with the global shift towards net zero emissions.

Achieving this goal required a comprehensive strategy and the right tools to measure, plan, and implement effective carbon reduction practices.

The solution: Net Zero Accelerator Programme

In response to this challenge, Robert Mackie Knitwear joined the Net Zero Accelerator Programme, supported by East Ayrshire Council. This 12-month programme is designed to help small and medium-sized enterprises (SMEs) embark on their net zero journey efficiently and cost-effectively, in collaboration with a network of like-minded businesses.

The Accelerator Programme provided Robert Mackie with immediate access to CBN Expert Carbon Accountancy Software and expert advice to establish their carbon benchmark. The programme also offered a structured plan to eliminate carbon emissions, and the company received an independent annual report compliant with the UK Government’s Streamlined Energy and Carbon Reporting (SECR) policy.

This comprehensive support enabled Robert Mackie to create credible plans for accreditation and a cost-effective route to compliance and carbon reduction.

Impact of the Net Zero Accelerator Programme

The participation in the Net Zero Accelerator Programme had a transformative impact on Robert Mackie Knitwear's business operations. By leveraging the resources and expertise provided, the company was able to:

1. Establish a Carbon Benchmark: Utilising the CBN Expert Carbon Accountancy Software, Robert Mackie accurately measured its carbon footprint, setting a clear benchmark for future reductions.
2. Develop a Carbon Reduction Plan: With expert guidance, the company formulated a detailed plan to minimise carbon emissions across all stages of their manufacturing process.
3. Achieve Compliance and Accreditation: The independent annual report ensured that Robert Mackie met the SECR policy requirements, enhancing their credibility and commitment to sustainability.
4. Enhance Operational Efficiency: The focus on reducing waste and optimising manufacturing processes not only contributed to environmental sustainability but also improved operational efficiency.

Testimonials from the managing director

Graeme Haddow, Managing Director of Robert Mackie Knitwear, emphasised the significant benefits of the support received:

The assistance from East Ayrshire Council and the Net Zero Accelerator Programme has been instrumental in our journey towards sustainability.

The expert advice and carbon accountancy tools provided have enabled us to accurately measure our carbon footprint and develop a robust plan to reduce it.

We are proud to align our business practices with the global net zero goals and enhance our reputation as a sustainable and responsible manufacturer.

Haddow further highlighted the collaborative aspect of the programme:

Being part of a group of like-minded businesses has been incredibly valuable. Sharing best practices and learning from others' experiences has enriched our approach to sustainability and accelerated our progress.

The community support has been phenomenal, and we are excited about the positive impact this will have on our business and the environment.

Conclusion

Robert Mackie Knitwear's involvement in the Net Zero Accelerator Programme underscores the profound impact of targeted support and strategic investment in sustainability initiatives.

The assistance from East Ayrshire Council has empowered the company to effectively tackle its carbon emissions, resulting in substantial business growth and enhanced operational efficiency.

This case study illustrates how businesses can achieve significant environmental milestones with the right tools, guidance, and community support, aligning with broader goals of economic development and sustainability.

Robert Mackie of Scotland continues to set an example in the knitwear industry, demonstrating that a commitment to quality, tradition, and sustainability can drive meaningful change and business success.

Established in 2011, First Saddlery is a premier supplier of equestrian safety products and casual wear in the UK.

With a dedicated team of three employees, including key business personnel Karene Wallace and Alex Scott, the company has successfully expanded its reach to international markets, exporting to Germany and America.

As a well-established retail business situated within a show centre, First Saddlery caters to a broad range of equestrian activities, providing top-notch safety gear and casual wear.

The challenge

First Saddlery had thrived on its physical presence, with customers travelling from all over the UK to visit their shop.

Despite this success, the company's online platform had not been able to replicate this experience or generate significant sales. The outdated website lacked essential features such as multiple payment options, loyalty schemes, and an efficient product showcase, limiting their ability to attract and serve customers online.

The solution

Recognising the potential for growth through an improved online presence, First Saddlery sought the support of East Ayrshire Council and received a Community Wealth Building grant to assist with their business development project.

With the grant, the company aimed to revamp their website and enhance their digital marketing strategies. They enlisted the expertise of a local design consultancy, who advised ways to better utilise marketing tools and improve the user experience.

Impact of the Community Wealth Building Grant

The funding and consultancy support had a transformative impact on First Saddlery's business.

The new website facilitated a significant increase in online sales, reaching customers beyond their local area and attracting international buyers. With a modern website, the company could leverage advanced marketing tools to create engaging campaigns, boosting their online visibility and attracting new customers.

Karene Wallace, co-owner of First Saddlery, shared her enthusiasm about the support received:

The grant from East Ayrshire Council has been a game-changer for us. The consultancy opened our eyes to the possibilities of a robust online presence. We are now able to reach a broader audience and provide our loyal customers with the same excellent service online as we do in-store.

Alex Scott also expressed her gratitude:

This project has allowed us to significantly increase our turnover and even plan for additional staff. The community support has been incredible, and we are excited about the future growth of First Saddlery.

Meeting the Community Wealth Building Agenda

The project aligns seamlessly with the Community Wealth Building agenda by promoting local economic growth, enhancing digital infrastructure, and fostering community resilience.

By upgrading their website and expanding their online presence, First Saddlery has been able to:

1. Generate Local Employment: The projected growth in online sales is expected to create new job opportunities within the local community, contributing to local economic stability.
2. Support Local Suppliers: With increased sales and a robust online platform, First Saddlery can strengthen partnerships with local suppliers and offer drop shipping options, further embedding wealth within the community.
3. Enhance Community Engagement: The upgraded website allows First Saddlery to better engage with their customers through online loyalty schemes and discounts, including those for NHS and Scottish Police Recreation Association (SPRA) members, fostering a sense of community and loyalty.

Conclusion

First Saddlery's case illustrates the profound impact of targeted support and strategic investment in digital infrastructure.

The assistance from East Ayrshire Council has enabled the company to overcome their online challenges, resulting in substantial business growth and enhanced customer satisfaction. This transformation underscores the importance of community support in fostering local businesses and driving economic development, perfectly aligning with the principles of the Community Wealth Building agenda.

By enhancing their digital presence, First Saddlery has not only expanded its market reach but also reinforced its commitment to the local community, showing how businesses can thrive with the right support and strategic investments.

Having a Carbon Reduction Plan by being part of the Net Zero programme has enhanced our brand reputation and given us an advantage when tendering for projects when we are up against similar companies, providing us with a unique selling point.

It also fits with our ethos of promoting sustainable furniture solutions to our clients. Cost savings have also been made by implementing energy efficiency measures in our company and allowed us to access funding and grants.

Learn more about Saxen Interior.

Introduction

Curtainwise Ltd, a leading manufacturer of window dressings and soft furnishings, has been a staple in the textile industry for over 35 years.

Established in 1988 by Mary McKenzie, the company has grown from a small home-based business into one of the largest employers in the region, with over 40 staff. With a strong commitment to quality, personalised service, and sustainability, Curtainwise continues to evolve and expand its reach.

Through the support of East Ayrshire Council’s Community Wealth Building (CWB) programme, Curtainwise has made significant advancements in production efficiency, sustainability, and business growth.

Strategic support and business growth

With guidance from business adviser Kaidi Hall and financial support from the CWB fund, Curtainwise Ltd was able to address key challenges in production efficiency and scalability.

Investment in cutting-edge technology

One of the major hurdles Curtainwise faced was the ability to maintain high production standards while increasing capacity to meet growing demand. With CWB funding, the company invested in a state-of-the-art Vertical Height Measuring machine, which has transformed operations in several ways:

• Enhanced Product Quality: The machine ensures a consistent, high-quality standard for every product.
• Reduced Production Time: Faster production processes allow for quicker turnaround on orders.
• Increased Capacity: The enhanced efficiency has enabled Curtainwise to take on larger contracts and expand its market reach.

Driving sustainability through net zero initiatives

In addition to production enhancements, Curtainwise has embraced sustainability initiatives with support from the Community Wealth Building programme and Net Zero Nation Accelerator Programme.

Key initiatives include:

• Energy Efficiency: An energy audit led to significant reductions in electricity and gas consumption, supported by the transition to a four-day workweek.
• Sustainable Transport: Curtainwise has incorporated electric and hybrid vehicles into its fleet and offers preferential staff rates for EV charging.
• Waste Reduction: The company repurposes textile offcuts, donating them to schools, craft groups, and sewing communities, reducing waste and supporting local engagement.
• Supply Chain Improvements: Partnering with an environmentally friendly bin supplier has led to measurable reductions in emissions.

Expanding market reach and future growth

With the continued support of East Ayrshire Council, Curtainwise has ambitious plans for further expansion.

The company is actively engaging with Community Wealth Building and Business Growth Officers to explore additional funding opportunities, network with industry partners, and strengthen its market position.

Looking ahead, Curtainwise plans to:

• Continue working with the Ayrshire Growth Deal (AGD) for future business development.
• Explore additional technology investments to further streamline production.
• Expand into new markets while maintaining a strong commitment to sustainability.

Quote from the Director

Curtainwise would like to thank East Ayrshire Council Business Support Team for making this project possible along with their support for ongoing projects which help us to reach new markets and beyond. By aligning with the sustainability objectives through opportunities with EAC, we've not only reduced our environmental impact but also enhanced operational efficiency and employee well-being.”

Cycle Station is a not-for-profit social enterprise based in Galston, East Ayrshire, dedicated to enhancing community engagement through cycling.

Directed by Alan Vass, Cycle Station employs four people and operates as a company limited by guarantee, reinvesting all profits into its mission.

This unique enterprise combines cycling with education, training, and employability opportunities for the local community.

Business model and community impact

Cycle Station has carved a niche by offering a range of services that revolve around cycling—bike recycling, community rides, educational outreach in schools, and work experience placements for young people.

The company has collaborated with local schools, including Loudoun Academy, to offer summer placements to students. It also partners with Developing the Young Workforce (DYW) to facilitate work experience opportunities for secondary school students. These initiatives are crucial in developing the skills of young people and improving their employability, all while promoting sustainability.

Cycle Station’s mobile workshop recently won a quick quote with East Ayrshire Council, administered by the Ayrshire Roads Alliance. The project involved safety checking and adjusting 500 bikes in eight schools, furthering the company’s reach and community impact.

Innovative facilities and sustainable practices

Cycle Station’s dedication to sustainability is evident not only in its services but also in the infrastructure improvements it is making.

The company have embarked on a project to refit an early 20th century fire station in Darvel to create a modern bicycle repair and maintenance centre, featuring sustainable building enhancements such as 80mm insulated foam panels, solar panels and LED lighting solutions.

These improvements align with their commitment to achieving Net Zero and promoting the circular economy.

The refurbished bikes, parts, and additional services, such as shower and clothes drying facilities for cyclists, will further establish Cycle Station as a central figure in the local community’s move toward sustainability. The ultimate goal is to gain the “Cycling Friendly Community” award in partnership with Cycling Scotland.

Support from East Ayrshire Council

Cycle Station’s success has been bolstered by the support it has received from East Ayrshire Council. The Council’s assistance has been pivotal in enabling the enterprise to fulfil its mission and continue its growth.

Through partnerships, like the quick quote project with Ayrshire Roads Alliance, Cycle Station has been able to extend its services to a wider audience.

Conclusion

Cycle Station exemplifies the positive impact a social enterprise can have on both its community and the environment.

By promoting cycling, sustainability, and community engagement, it has become an integral part of the local economy and culture.

With the continued support of East Ayrshire Council and other local partners, Cycle Station is well-positioned to expand its reach and influence even further, fostering a greener, more connected community.

Utopia Computers and the Net Zero Nation Accelerator

At Utopia Computers, we always strive to be ahead of the curve, especially in adopting sustainable practices. Joining East Ayrshire Council's sponsored Net Zero Nation Accelerator was like finding a shortcut to mastering the art of carbon management.

It has fast-tracked our team's understanding of carbon terminology and language and given us the confidence to discuss our net-zero aspirations with clients and suppliers.

Support made the difference

We would not have taken this big step if it hadn't been for the Accelerator to be funded by the council. This crucial financial support allowed us to confidently dive into the programme, knowing we had the resources and expert guidance to fast-track our learning.

It lifted a significant barrier and empowered us to stay ahead of the curve regarding carbon measurement and reduction.

Valuable connections and unexpected opportunities

One of the best benefits we've experienced is the valuable connections we've made with like-minded businesses in our cohort. Working alongside other organisations equally committed to carbon reduction has been inspiring and even led to us securing new business with some of them, an unexpected but welcome bonus.

Milestones and momentum

We're particularly excited about finalising our first Carbon Report, which will soon be published on our website. This report will serve as a cornerstone for conversations with our clients and suppliers, helping us refine our strategies and be transparent about our progress.

Ahead of the curve

The support from the Net Zero Nation Accelerator has helped us stay ahead of the curve compared to our competitors. We've been empowered to step up our carbon measurement and reduction game boldly. It reminds us of when we first joined the Living Wage movement, facing scepticism at the outset only to see it become a mainstream standard. Similarly, we think net zero practices will soon be the norm, and we're proud to lead this charge.

In summary, the Accelerator has been a game-changer for Utopia. It has given us the tools, network, and confidence to drive smarter carbon practices across our organisation, ensuring we're ready to help shape the net zero future.

The Next Wave Fund

Despite rising operational costs and increasing pressure on consumer spending, Varani’s Forum Ices has demonstrated strong resilience, supported by a loyal customer base and a longstanding reputation for quality. It is now in a position where it not only remains stable but has a clear appetite to grow and future‑proof its operations.

Access to the Next Wave Fund will enable the business to make targeted investments in new equipment that will significantly increase and diversify its manufacturing capacity. This expansion will support the introduction of a broader and more innovative product range, helping the company meet evolving customer tastes and strengthen its competitiveness within the artisan food sector.

In addition to enhancing production capabilities, the fund will allow the business to modernise and expand its digital presence. By developing a dedicated online shop and delivery service, Varani’s will be able to reach customers beyond its immediate geographic area, create new revenue streams, and build greater resilience against fluctuations in footfall. This online platform will also enable the business to communicate more effectively with customers, showcase its products, and respond quickly to market trends.

As well as the financial support, participation in the programme will provide the business with valuable knowledge gained through the workshops offered, along with access to a community of like-minded business owners.

Introduction

Retrovintage is an online retailer focused on sourcing, restoring, and selling authentic mid-20th century furniture. The business offers a wide range of high-quality pieces from the 1950s, 60s, and 70s, including designs by some of the most renowned makers of the era. Their collection spans Mid-Century, Danish, and Retro styles, appealing to customers who value originality and timeless design.

To best reach their audience, Retrovintage uses a multi-channel approach, including its own website, Instagram, and exclusive dealer-only marketplaces for high-end vintage furniture. This strategy positions the brand as a trusted source for design-led, original vintage pieces that complement modern interiors.

Looking to build on this strong foundation and distinctive market position, the family business, owned by Stuart Murray and his son Dean, became aware of the Next Wave Fund and saw it as an opportunity to accelerate growth and innovation.

The Next Wave Fund

In the summer of 2025, Peacock Salt created the Next Wave Fund designed to support the emerging generation within family businesses across Ayrshire. The fund aimed to empower young successors by providing up to £15,000 to explore new ventures, innovations, or approaches within the family business.

The process

“Having found out about the Next Wave Fund and its aim to support local, family-run businesses, my dad and I began brainstorming small projects to direct some funding towards. 

We settled on a Google marketing campaign to reach new customers in London, an area where we have found success but believe there is more interest and spending power to exploit, as well as some training and equipment for myself, having recently become involved in the business full time as our in-house restorer. “

Upon approval of their application, Retrovintage were quickly contacted by Gregorie Maxwell from Peacock Salt who arranged 3 meetings for all the successful applicants - an introduction day, a 6-month check-in, and a 12-month check-in/evaluation. 

They have since attended the first meeting, where they were joined by Lesley and Janice from BuildMyBrand who offered advice, resources and interactive content around branding and a ‘family business’ ethos. Both Stuart and Dean found this session to be insightful and encouraging, and enjoyed being around other Ayrshire-based family businesses from various industries. Gregorie was present throughout the day, as were other members of the team at Peacock Salt, all of whom showed genuine interest in all of the businesses, and offered insight and advice catered to each of their particular niches. 

Following the meeting, Stuart and Dean spoke to Gregorie about making some adjustments to the direction of their funding, and he was quick to assure them that they were free to use the funding in any way which might help grow the business. 

“My dad and I have since discussed some other options around ways to apply our funding, which we may not have been as readily able to explore without this grant.

It’s clear that everyone involved at Peacock Salt are genuinely passionate about seeing other Ayrshire businesses thrive and trust all the businesses involved to put their funding to good use.”

Conclusion

Retrovintage’s partnership with the Next Wave Fund has helped strengthen its role as a leading source of authentic mid-century furniture.

With the grant, Stuart and Dean Murray have invested in marketing, training, and equipment to drive growth. Support from Peacock Salt and BuildMyBrand provided practical guidance and fostered a strong sense of community among Ayrshire family businesses.

This initiative reflects a shared commitment to helping local enterprises thrive, positioning Retrovintage to expand its reach and build on its distinctive brand.