We’re working with The Knowledge Partnership to conduct a Tenant Satisfaction Survey, interviewing 1,200 East Ayrshire Council tenants, from September to November 2020.
The purpose of the Tenant Satisfaction Survey is to understand tenants views of the services provided by the Housing Service. This will help us to set our priorities for potential future improvements and provide a comparison with a similar survey carried out in 2017.
The survey will be rolled out across all communities from week beginning:
14 September for a period of 8-10 weeks.
Because of Covid 19 restrictions, all the interviews will be carried out by telephone. Knowledge Partnership interviewers will contact selected tenants by letter, detailing the nature of the work that they are undertaking on behalf of our Housing Service.
If you are being interviewed you can call either East Ayrshire Council on 07561676479 or Knowledge Partnership on 0800 169 9376 to confirm that the interviewer and call are legitimate.
For further information please do not hesitate to contact our Customer Liaison Team, on 07561676479 or 07561676502.