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Online Survey: Bereavement Services Survey East Ayrshire Council are keen to find out ways to improve our service. We would be extremely grateful if you could complete the following questionnaire. There are 8 questions. Questions marked * should be answered!   Jump to question: 1, 2, 3, 4, 5, 6, 7, 8,     1 Council’s Bereavement Services   Have you used the Council’s Bereavement Services? Yes  No    2 If yes, how satisfied were you with the following:     very satisfied fairly satisfied neither-nor fairly dissatisfied very dissatisfied   Administration Services Maintenance of cemeteries Burial process at the cemetery   3 What are your views of the service provided by the staff who work in the cemetery?     Excellent Good Average Poor V.Poor   Professionalism Helpfulness Fairness & Sensitivity Efficiency Appearance   4 If you dealt with the staff who work in the main office at Western Road Depot what are your views of the service provided?     Excellent Good Average Poor V.Poor   Professionalism Helpfulness Fairness & Sensitivity Efficiency Appearance   5 Communication   How would you describe communication with the cemetery services (telephones, letters, website, leaflets etc) Excellent  Good  Average  Poor  V.Poor    6 Contact   How would you describe the ease with which you could identify and contact staff? Excellent Good Average Poor V.Poor   7 Please rate out of 100% overall your satisfaction level with the standard of service you have received from Bereavement services     8 Please add any other comments.

	Jump to question: 1, 2, 3, 4, 5, 6, 7, 8,