Online Survey: Library Customer Feedback Form

To help East Ayrshire Libraries continuously improve services, we would welcome your comments, complaints and suggestions by completing the short form below.

There are 9 questions.

Questions marked * should be answered!

  Jump to question: 1, 2, 3, 4, 5, 6, 7, 8, 9,  
 

1*

Library you visited:
 
 

2*

Date you visited:
 
 

3*

Age
 
Between:
5 - 15 
16 - 29 
30 - 44 
45 - 59 
60 + 
 

4*

Gender
 
Please select your gender
Male 
Female 
 

5

Comments
 
 

6*

In general how satisfied are you with the following:
 
  Very Satisfied Satisfied Dissatisfied Very Dissatisfied Didn`t Know About This Service  
Adult Fiction
Adult Non-Fiction
Junior Fiction
Junior Non-Fiction
Books on Tape/CD
Magazines
CDs
DVDs/Videos
Graphic Novels
Large Print Books
Flexible Learning Resources
Interlibrary Loans
Book Reservations
Reference Resources
Online Reference Resources
Family/Local History Resources
Archives
Computers
 

7*

In general how satisfied are you with the following:
 
  Very satisfied Satisfied Dissatisfied Very Dissatisfied Didn`t Know About This Service  
Counter Waiting Time
Borrowing Limits
Noise Levels
Clarity of Signage
Opening Hours
Levels of Fines/Charges
Library Layout
Cleanliness
Events
Disabled Facilities
Promotion/Advertising of Services
 

8*

In general how would you rate our staff?
 
  Very Satisfied Satisfied Dissatisfied Very Dissatisfied  
Friendliness
Helpfulness
Professionalism
Courtesy
Knowledge
Appearance
 

9

All customer feedback is valuable to us. If you wish a reply to your comments, please supply your name and address.
 
 
  Jump to question: 1, 2, 3, 4, 5, 6, 7, 8, 9,  
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