National Entitlement Card for disabled people - FAQs

Who is eligible for an entitlement card?

You are eligible if you live in Scotland, are of fare-paying age and qualify under one of the following criteria:

  • You receive the higher rate of the mobility component of the disability living allowance
  • You receive the higher or middle rate of the care component of the disability living allowance
  • You receive attendance allowance
  • You receive a mobility supplement of the Naval, Military and Air Forces (Disablement and Death) Service Pension
  • You have a disabled person's Blue Badge
  • You have been certified and registered as blind or partially sighted
  • You would be refused a driving licence because you fail to meet the eyesight standard
  • You suffer from bilateral hearing loss greater than 70dBHL averaged over one, two and 4kHz
  • You live in a residential home or hospital and are eligible for the higher or middle rate of the care component of the disability living allowance or attendance allowance
  • You have been refused a driving licence, had your licence revoked, or would be refused a licence on medical grounds, except for on the grounds of persistent drug or alcohol misuse
  • You are under the legal age to drive but would have a driving licence application refused on the grounds of impaired physical fitness except where the impairment is caused by persistent drug or alcohol misuse
  • Your ability to travel is impaired by a mental illness which has lasted for more than a year and you need to travel to keep health or social care appointments or take part in activities as part of a treatment, care or rehabilitation programme
  • You have been diagnosed as terminally ill or with a progressive degenerative condition and your illness means your mobility and ability to carry out day to day activities are severely impaired
  • You have lost one or both of your legs; one leg and one arm or both arms

People who require help with travelling needs

People aged five years old and over, whose mobility is such that they need someone to help them when they travel, can apply for an entitlement card with a companion. This allows the eligible person and one companion to travel free of charge together for the same journey by bus. The companion can be a different person from journey to journey, providing they get on and off the bus at the same places as the card holder. There is no need for a companion cardholder to be accompanied on all journeys they make. They have the choice of whether to travel on their own or whether to have a companion with them.

You qualify for a companion card if you meet the following criteria:

  • You receive the higher or middle rate of the care component of the disability living allowance
  • You receive attendance allowance
  • You live in a residential home or hospital and are eligible for the higher or middle rate of the care component of the disability living allowance or attendance allowance
  • You have been certified and registered as blind

What bus services can I use?

Please follow the link in Further Information for a summary of concessions available.

In addition, the Scotland-wide Free Bus Travel includes services to and from Carlisle from Dumfries and Galloway and to and from Berwick-upon-Tweed from the Scottish Borders. Your National Entitlement Card does not give you free bus travel within Carlisle or Berwick-upon-Tweed.

Where can I find travel information?

Traveline Scotland provides journey planning information for people who want to use public transport to get around Scotland. Please visit their website which can be found in the External Links menu.

What if my National Entitlement Card is lost, damaged or stolen?

Contact our Customer Services Team to arrange for a replacement card. You don't need to complete a new application form.

My personal circumstances/details have changed, what do I do?

If you have moved house, changed name or if your concessionary travel entitlement has changed  please contact our Customer Services Team. You may need to provide documentary evidence of the change.

My National Entitlement Card is due to expire. What should I do?

You are required to provide proof that you still meet the qualifying criteria no later than a week before your card is due to expire.

Are there any other conditions?

You are the only person allowed to use your National Entitlement Card. It is not transferable. Allowing someone else to use it is fraud and may lead to the card being cancelled and your entitlement to use Scotland-wide Free Bus Travel being withdrawn. Travel using a National Entitlement Card is subject to the normal regulations and conditions of carriage of the bus operators concerned. Your card gives you the same rights as those enjoyed by any fare-paying passenger.

How is my data used?

Any information supplied by you in respect of your National Entitlement Card may be checked with other Council records to ensure accuracy.  We may also get information about you from certain third parties, or give them information to:

  • prevent or detect crime
  • prevent or detect fraud
  • protect public funds

 

Contact Information

National Entitlement Card
Telephone: 01563 554400
Textphone: 01563 576167
Note: The NEC telephone number is available from 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.00pm on Friday.
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