Penalty charge notices (PCNs)

Paying a penalty charge notice (PCN)

If you have received a PCN you can pay this:

By post

Cheques/postal orders should be made payable to 'East Ayrshire Council'.  Please ensure the PCN number is written on the reverse of the cheque/postal order and returned to the East Ayrshire Parking Service, PO Box 26212, Kilmarnock, KA1 9EY.  Receipts will only be issued if you send a stamped addressed envelope for this purpose. Please do not send cash by post.

In person

You can pay at the Kilmarnock Collecting Hall, Civic Centre, John Dickie Street, Kilmarnock, KA1 1BY or at any East Ayrshire Council Local Office (opening times vary).

By telephone

Contact us on 01563 503194 (Mon-Thu 9am-5pm, Fri 9am-4pm). You can pay using Mastercard, Visa, Switch and Delta (charges may apply). Please note this is not an automated service.


To make a payment online please follow the link to our online payments web page in the further information menu.

Cost of a penalty charge notice

Parking Attendants will issue PCNs which are set at £60.  The Penalty Charge is reduced by 50% to £30 if paid within 14 days of the date of issue.  If a PCN remains unpaid it will be increased by 50% to £90.  

Non-payment of a penalty charge notice

Non-payment of a PCN will result in the issue of a Charge Certificate which increases the value of the PCN from £60 to £90.  If the Penalty Charge remains unpaid the Charge Certificate will be passed to debt recovery agents for collection.  

Challenge and appealing a penalty charge notice

If you wish to challenge a PCN, you must do so in writing to the address below within 28 days of the PCN issue date.

Contact Information

East Ayrshire Parking Service
PO Box 26212
East Ayrshire
Customer Services
Telephone: 01563 554400
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