The way health and social care services are delivered will change over the next five to ten years.
Before services can be changed the people who use the services must be given information on the proposed changes and asked their views about how the proposed changes might affect them so that services can be developed to best meet the needs of those who use the service and the wider community.
The views of residents, users of the services and communities can be provided in various ways. When East Ayrshire Health and Social Care Partnership are seeking your views they will organise a channel through which views can be communicated.
You can let us know your views by:
- answering a paper questionnaire
- answering a poll
- completing an online survey
- attending an event
- attending an information day
- submitting view through a locality group
- submitting views through the Integration Joint Board (IJB) Stakeholder forum
Online surveys are a quick and reliable way to gather the view of residents, communities, and those directly using a service. Surveys are designed to obtain views around a specific issue or topic in order to understand what matters to people and how best to make changes which improve the delivery, availability and efficiency of a service.
Your views are confidential and you cannot be identified in any survey you complete but your answers are valuable and help us design and deliver services that meet the needs of those who use them.
The surveys listed below are current and you can take part by selecting the link of the survey you wish to comment on.
What the wellbeing survey is about
We know the effect of dealing with the coronavirus (COVID-19) outbreak has had a major impact on the lives of our residents in East Ayrshire. Supporting the health and wellbeing of our communities is more important now than it has ever been. Thankfully, thousands of people, groups and organisations in East Ayrshire have responded to the pandemic and are working tirelessly to help each other.
As services restart and we begin to recover, we want to know what matters most to you, how you feel, and what will make a difference as we rebuild the health and wellbeing of our communities. We need to hear your views – so we are asking you to take a few minutes to answer our survey. Your views will help us prioritise services to those most vulnerable and those most in need including:
- those people who are shielding
- those facing poverty and health inequalities
- those in recovery (alcohol, drugs)
- those who are socially isolated
- those suffering with their mental health
Thank you for taking the time to complete the above survey.
Other ways to share or get involved
Because we also know that the impact of coronavirus (COVID-19) will be different for people and groups depending on where in East Ayrshire they live we are keen to understand this better.
Our Locality Planning Groups are key to co-ordinating this work. If you haven’t been involved in locality planning before, this is a great opportunity to connect. In the meantime, the Group Chairs and lead Officers are happy to be contacted, please find details below.
If you want to be involved and need a bit more information, please contact the appropriate person using the details below:
Northern Locality (Annick and Irvine Valley)
Kilmarnock Locality (including Hurlford)
Southern Locality (Ballochmyle, Cumnock, New Cumnock and Doon Valley)
How our partners can help
We are asking our partners to collaborate with us, to help reach the people whose views are most important - people with lived experience - so that services can be designed around them.
The idea is that everyone who is involved with health and wellbeing in East Ayrshire, particularly groups and organisations who work with people in the priority areas, engage in a similar way and we all learn together. The ask is that you weave the wellbeing community conversation into your day to day interactions with people who live in East Ayrshire.
A toolkit has been created to guide conversations. It contains five different ways to have the wellbeing community conversation:
- Online survey - please promote this with people and through your web and social media
- Paper survey (PDF 664Kb) - please print and provide this, supporting people to complete
- Template for virtual conversations or conversations at a physical distance (PDF 865Kb) - a guide and pro-forma for having a virtual/physically distanced conversation- please incorporate this into any activities that you are having, for example, virtual coffee mornings, zoom chats, team meetings
- Template for telephone conversations (appreciative enquiry) (PDF 625Kb) - please incorporate this into any telephone based contact that you are having with people. Feedback form if using telephone appreciative enquiry template (PDF 606Kb)
- Draw it template (PDF 582Kb) - a space to draw it
Please send all feedback to HSCPStrategy@east-ayrshire.gov.uk