East Ayrshire Council’s Housing Service have engaged Knowledge Partnership to conduct a Tenant Satisfaction Survey, interviewing 1,200 East Ayrshire Council tenants, from late September to November 2017.

The purpose of the Tenant Satisfaction Survey is to understand tenants views of the services provided by the Housing Service and priorities for potential future improvements and provide a comparison with a similar survey carried out in 2014.

The survey will be rolled out across all communities from week commencing 25 September 2017 for a period of 8 weeks.

All Knowledge Partnership interviewers will have ID Badges for the duration of the survey period.  They will also have an introductory letter detailing the nature of the work that they are undertaking on behalf of the Council.  Anyone can call either Knowledge Partnership on 0800 169 9376 or East Ayrshire Council on 01563 554878 to confirm the validity of the interviewer.

Please do not hesitate to contact the Customer Liaison Team, East Ayrshire Council on 01563 554878, if you require any further information.


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