Coronavirus (COVID-19) Updates

Deposit guarantee scheme

The Deposit Guarantee Scheme (DiGS) was established in June 2004 and is currently managed on behalf of the Council by the Community Housing Advocacy Project (CHAP).

In the private rented housing market, landlords often request a deposit to cover the risk of loss or damage during the tenancy. DiGS provides the guarantee of a rent deposit which is payable to the landlord at the end of the tenancy if any loss or damage is incurred. The deposit enables those who are on a low income, and thus unable to raise a deposit on their own, to access the private sector.

For further information or if you have any questions or comments please see Deposit Guarantee Scheme or contact them on the details given below.

Let's do it right project @CHAP

CHAP is a charitable organisation who has managed DiGS in East Ayrshire for some time. They have recently secured funding to establish a pilot project (Lets Do It Right @CHAP) in East Ayrshire to provide a private rented sector tenant accreditation and tenancy sustainment training scheme for a period of one year.  The main aim of the project is to improve/enhance tenancy sustainment in the private sector as it is believed that a number of tenancy breakdowns could be avoided if tenants were given the appropriate support and training.

Landlords frequently request a list of ‘bad tenants’ but this is not a feasible option.  Instead, a more appropriate and positive option is to offer a training and accreditation scheme to raise standards and provide landlords with a mechanism of choosing accredited tenants. 

The project will establish a tenant training programme that would incorporate:

  • tenancy obligations
  • housekeeping
  • gardening
  • community engagement
  • budgeting
  • energy supply advice
  • employability skills
  • benefit applications
  • advocacy
  • community engagement

Tenants will be educated in relation to their legal rights and obligations in the private rented sector and the training offered will provide them with the appropriate skills required to ensure a tenancy is sustained.  This will be of particular assistance to first time private sector tenants or tenants who may be vulnerable and in need of additional assistance.  Tenants who have undergone the training can use this as reference for future tenancies. With so much emphasis being put on ‘unacceptable’ references, this pilot project would offer a positive aspect to references.

The project will aim to minimise tenancy breakdown, promote sustainable and solid communities and prevent homelessness.  Landlords will benefit as the tenancy should be in place for longer and operate more efficiently thus avoiding turnover and void periods. Landlords will also benefit from the knowledge that the tenant they are allocating their property to has undertaken training and is accredited. This training is available to current tenants not just new tenants.

The project will provide a holistic and joined up approach to setting individuals on a path of achievement which could positively influence the rest of their lives.  

If you would like further information on this new and innovative scheme please contact the Private Sector Housing Unit or Let’s Do It Right Project @ CHAP, Tel: 07904582239, Email:

Contact Information

Rent Deposit Guarantee Scheme
Telephone: 01563 521288
Mobile: 07939073695
Housing Options
Civic Centre North
John Dickie Street
Telephone: 01563 554400