East Ayrshire Residents' Syndicate

East Ayrshire Council’s Housing Service is committed to tenant participation. This is because we believe that listening to what people say helps us to improve our services and reflect local views and opinions in the decisions we make.

We regularly consult with East Ayrshire Tenants and Residents Federation and local tenants and residents groups. However, we recognise that not everyone is, or wants to be, a member of a group and so have established the East Ayrshire Residents' Syndicate as a means of consulting with individual tenants and users of the Housing Service. 

What is the East Ayrshire Residents' Syndicate?

It is a register of people who have expressed an interest in housing matters and a willingness to be consulted periodically. Consultation will normally be by postal survey or online, however individuals have the opportunity to participate in other ways.

What are the advantages of being a member?

For the Council the main advantage is that we have a group of people who are interested and willing to share their views and opinions with us, giving us a reliable means of gaining valid feedback on our services.

For members there are a number of benefits:

  •  the opportunity to directly influence housing services
  •  improve your knowledge of housing services
  •  participate in training
  •  meet like minded people

Members of other panels across the country have reported feeling valued and appreciate the opportunity to make a contribution to their local community.

Who can become a member?

Anyone that uses East Ayrshire Council’s Housing Service can join the register. Although, there may be times where we seek only the views of East Ayrshire Council tenants. For example consultation on rents or repairs.

Membership is on a voluntary basis and you can become a member by completing an application form or alternatively by completing the  online EARS application form which provides us with some information about you, your home and your areas of interest.

What is expected of members?

We will send you a postal survey asking you a short series of questions about the services we provide. You are not obliged to reply but we would appreciate it if you did. We will provide a reply paid envelope with every survey we send to you so that it does not cost you to reply. We do not offer any form of payment for completing surveys but we will from time to time offer a prize draw as an incentive.

What will we do with the information?

Your personal information will be held in secure files and only used in accordance with Data Protection regulations.

By becoming a member of the East Ayrshire Residents Syndicate, you understand the following :

We will use the information that you have provided for the purposes of administrating the East Ayrshire Residents Syndicate and to contact you to consult and seek your views on a number of Housing related issues. 

With your permission we will also share the information that you have provided on the application form with The East Ayrshire Tenants’ & Residents’ Federation (EATRF) who also consult and seek the views of residents on a range of housing related matters.  (The EATRF is the umbrella group representing Tenants’ & Residents’ Association’s in East Ayrshire). 

Results of the surveys will be published in our tenant’s newsletters which are sent to every tenant, and on the Council’s website. We will not publish any information in a way that would identify you as an individual unless you give us your permission to do so.

Are there any other opportunities?

Yes, the application form asks if you would be interested in participating in group discussions or attending events. If you state that this would be of interest to you then we will invite you to attend consultation events and conferences from time to time. We do not pay you to attend these events but we do reimburse reasonable expenses such as travel or childcare.

How can I find out more?

If you have any further questions or would like to speak to someone about the East Ayrshire Residents Syndicate please contact the Customer Liaison Team at the address below.

Contact Information

Housing Customer Liaison
Civic Centre North
John Dickie Street
Kilmarnock
East Ayrshire
KA1 1HW
Telephone: 01563 554878
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