Online payments

We offer a convenient and secure way to pay for a number of Council services online using your debit or credit card.

These services include:

  • invoices (accounts receivable)
  • business rates, also known as non-domestic rates
  • council tax
  • parking fines
  • rent and home contents insurance
  • Planning and Building Standards

You can make an online payment using any of the following credit or debit cards or by PayPal:

VISA logo  VISA Electron Logo  Mastercard logo  Maestro Logo  Switch Logo  Delta Logo  PayPal

Important message when making an online payment

When making a payment the authorisation process may take longer than usual. You should continue to wait even when the message in the top corner says method complete.

Do not hit submit until the authorisation process has completed. The delay is due to a recent change by our third party to 3DSv2 card authentication to enhance security of online payments.

We are experiencing an issue with our third-party payment provider which may affect your online payment and are working with them to resolve this as soon as possible.  Meanwhile, there are alternative methods of payment available should your payment fail.  These include making your online payment using PayPal, our Automated Telephone Payments line on 01563 574057 and your local PayPoint facility.  If you require assistance to make a payment you can also contact us by phone on 01563 554400 during office hours.

Pay online now

Help with making a payment

For all payments please make sure that you have details of your reference number available to allow your payment to be processed.

If your payment has been successfully processed a confirmation screen will be displayed with details of your payment, including your receipt number. This receipt number is a 12 digit reference where the first four digits will be ZZWP. If you do not see your receipt number then your payment has not been successful.

Please note this online payment facility is for payment only.

Your web browser

Please note that connection to our online payment service will only be possible from the following web browsers:

  • Internet Explorer version 8 and above
  • Chrome version 30 and above
  • Firefox version 25 and above
  • Opera version 12 and above
  • Safari version 5 and above

We recommend that you update your web browser to the latest version available in order to continue using our online payments service.


PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.

  • Extended opening hours
  • Multiple payment locations
  • No transaction charge
  • Only cash accepted
  • Maximum transaction £300
  • Processing requires barcoded payment card or invoice

If you would like to request a new card or order a replacement card (lost/stolen/damaged) please contact Customer Services.

Other ways to pay

Find out about other ways to make a payment.

How to contact us

If you need any help please contact us either by phone or use the online form below. You can also message us on Facebook and Twitter.

  • Having problems paying your bill online?
    Please let us know by filling in the form below.
  • Name

Contact Information

8 John Finnie Street
Telephone: 01563 554400
Opening hours: 9am–5pm Mon-Thu and 9am–4pm on Fri