Online payments

We offer a convenient and secure way to pay for a number of Council services online using your debit or credit card.

These services include:

  • invoices (accounts receivable)
  • business rates, also known as non-domestic rates
  • council tax
  • parking fines
  • rent and home contents insurance
  • Planning and Building Standards

You can make an online payment using any of the following credit or debit cards or by PayPal:

VISA logo  VISA Electron Logo  Mastercard logo   Switch Logo  Delta Logo  PayPal

Pay online now

Help with making a payment

For all payments please make sure that you have details of your reference number available to allow your payment to be processed.

If your payment has been successfully processed a confirmation screen will be displayed with details of your payment, including your receipt number. This receipt number is a 12 digit reference where the first four digits will be ZZWP. If you do not see your receipt number then your payment has not been successful.

Please note this online payment facility is for payment only.

Your web browser

Please note that connection to our online payment service will only be possible from the following web browsers:

  • Microsoft Edge
  • Chrome version 30 and above
  • Firefox version 25 and above
  • Opera version 12 and above
  • Safari version 5 and above

We recommend that you update your web browser to the latest version available in order to continue using our online payments service.


PayPoints are conveniently located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.

  • Extended opening hours
  • Multiple payment locations
  • No transaction charge
  • Only cash accepted
  • Maximum transaction £300
  • Processing requires barcoded payment card or invoice

If you would like to request a new card or order a replacement card (lost/stolen/damaged) please contact Customer Services.

Other ways to pay

Find out about other ways to make a payment.

How to contact us

If you need any help please contact us either by phone or use the online form below. You can also message us on Facebook and Twitter.

  • Having problems paying your bill online?
    Please let us know by filling in the form below.
  • Name

Contact Information

8 John Finnie Street
Telephone: 01563 554400
Opening hours: 9am–5pm Mon-Thu and 9am–4pm on Fri