Coronavirus (COVID-19) Updates

Water and sewerage

Council Tax bills include charges made by Scottish Water for water and sewerage services. We are required by law to include these charges in its bills but we are not responsible for setting them.

The level of the charges is set by Scottish Water and is subject to scrutiny by the Water Industry Commissioner for Scotland and the Scottish Government

Water and Sewerage reduction

Since 1 April 2006, households with two or more adults and which receive Council Tax Reduction and are not already receiving a discount, qualify for a reduction in water charge. The reduction is graduated to reflect entitlement to Council Tax Reduction. Only full entitlement to Council Tax Reduction attracts the full 25% reduction. The reduction is calculated on the same daily basis as benefit. This reduction is automatic and no application is necessary.

If you have a septic tank or a private water supply, you may be eligible for a reduction in your water and sewerage charges.

Contact Information

Revenues and Benefits
Civic Centre North
John Dickie Street
East Ayrshire
Telephone: 01563 554400 (option 3)