Payment of Council Tax is due on the 1st of each month and payments are collected over a 10 month period. The date of payment can be changed if you opt to pay by direct debit.
We offer customers a range of payment methods:
Direct debit is one of the easiest ways to pay your Council Tax. You avoid queues, cheques, postal orders, postage and visits to Council offices.
We do all the work and tell you in advance the amount to be paid. In the extremely rare event of anything going wrong, you are assured of an immediate refund from your own bank.
Choice of payment dates
Paying by by direct debit means you can choose to pay over the normal 10 months or 12 months if you prefer. Payments will be collected on the 1st, 15th or 28th of the month; just tell us what date suits you best and we will arrange payment with your bank or building society.
How to set up a direct debit
- Contact our Paperless Direct Debit Facility on 01563 554400 (option 3) with your bank details. We will write to you to confirm your request and we will notify you of the amount due 14 days in advance.
- You can also complete the form enclosed with your Council Tax bill.
Even if your account is in arrears, we may be able to set up a Direct Debit to collect your current year's Council Tax.
Although Council Tax can be paid by standing order; it is your responsibility to put the arrangements in place. You must complete a new mandate every time the amount changes and you must notify your bank. You must also tell your bank to use the new year’s reference number - otherwise your Council Tax account will not be credited. You also need to pay on the 1st of each month. You can easily change to direct debit and pay on the 1st, 15th or the 28th of each month.
You can pay online free of charge by switch or debit card. If you pay by credit card, a surcharge will apply.
Payment by telephone (automated 24 hour service), can be made by calling us on 01563 554400 (option 1) at any time. You can pay free of charge by switch or debit card. If you pay by credit card, a surcharge will apply.
Customer service centres
If you cannot pay by direct debit and you prefer to pay in person, you can make your payments at your local Customer Service Centre. There is no charge for this and your payment will reach your account quickly. In addition, Customer Service staff can help with queries about bills, payments and rebates.
Your local Customer Service Centres are located in:
- Civic Centre North, John Dickie Street, Kilmarnock
- Rothesay House, 1 Greenholm Street, Cumnock
- Dalmellington Area Centre, 33 Main Street, Dalmellington
- Galston, 24 Henrietta Street, Galston
- Stewarton Area Centre, Avenue Street, Stewarton
Cash will no longer be a payment option
Over the next few months we will be removing cash as a payment option. Please consider moving to an alternative method of payment as soon as possible. Our Customer Service Advisors will be pleased to assist. This will be fully implemented by 12 November 2018.
To help ensure making a payment is as easy as possible you can now make a payment at over 100 PayPoints across East Ayrshire. PayPoints are handily located in local newsagents and supermarkets so that you can make your payment at the same time as buying your groceries or newspapers.
Find out more about using your local PayPoint
To pay using PayPoint, you will need to be issued with a new type of payment card.
All existing payment card holders have been issued with a card to use this option. Customer requests for either a replacement card (lost/stolen) or brand new card should telephone 01563 554400 (option 1) or e-mail firstname.lastname@example.org